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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Rebecca was great
Rebecca was great! She took the time to explain everything to me!
Insurer: Prudent Pet
By: Samantha Leonessa
Insurance Policy Renewal
I rec'd a reminder about my dog's insurance policy renewal & that it couldn't be processed. I called & spoke to Naomi, in NY, close to Niagara Falls. I'm in Ontario, Canada. Naomi was extremely professional, pleasant, knowledgeable, helpful & friendly. We had something in common & she let me tell her a wee story, never once trying to shoo me off the phone. She then connected me with Emmalee, who helped me with my address change update. Emmalee, not unlike Naomi, shared the same wonderful attributes. These ladies made my phone experience easy & appreciated. Thank you, ladies. One, small request. When given the opportunity to put together a guide, for my dog,offered for free, from Fetch, I accidentally ticked off female. It wouldn't allow me to amend my error. Is there any way I can redo the questionnaire, so it's correct?
Insurer: Fetch Canada
By: Caroline Nisbet
Very easy to file your claims and you…
Very easy to file your claims and you usually have a response within 2 weeks. Very user friendly phone application as well.
Insurer: Embrace
By: Daneliz Molnar
Charlie's claims
Hello, my name is Daniel Perez Sr. I am not a computer savvy kind of person but still always willing to learn, I usually have trouble working with computers, but when I get the kind of service from a representative such as Emily not only was she patient with me and spent well over an hr. trying to help me but was one of the most pleasant and knowledgeable to talk to while getting my problem solved. I felt no frustrations with me on her part, what I would call nice and highly professional, glad it was her that helped me. End result problem solved by a great fetch rep in Emily out of Florida, USA, awesome person, would love to have her help me in the future again if needed, Thank you Emily for your patience and knowledge . stay safe and take care. Charlie says thank you .
Insurer: Fetch
By: Daniel Perez
Happy customer and pup
Stephanie D made the process easy and took the time to explain how everything worked, as well as all our options for coverage. She also explained what each coverage option entailed and how to use the service and ways we could change it if and when we need to. We are considering getting a second dog and she took the time to explain adding a second animal and how to do so as well. She went above and beyond and I’m so happy with her help.
Insurer: Prudent Pet
By: Caroline D.
They have made the stress of my cat…
They have made the stress of my cat experiencing a medical emergency so much more bearable with the policy I have in place to cover a majority of the ER vet costs. I am so grateful that I can spend time worrying about my kitty, as opposed to finances. Thank you, SPOT Insurance!
Insurer: Spot
By: Caitlin D.
This pet insurance is not quite honest
This pet insurance is not quite honest. We added on the wellness program for our cat and they do not let you know that you can only put in a claim for the wellness part once a year. This is very important as the cat needed vaccines, teeth cleaning and more. After receiving compensation once, it was evident that they were not going to pay even for a teeth cleaning which was part of the wellness. After calling in inquiring they finally did. This could be a frustrating matter and in the end one could pay more out than just doing an out of pocket.
Insurer: Fetch
By: Christina Kinner
Our recent claim was processed quickly.
Our recent claim was processed quickly.
Insurer: Spot
By: Rebecca