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I recently filed a claim with Pets Bets…
I recently filed a claim with Pets Bets Insurance and was thoroughly impressed. Here’s why: 1. Submitting my claim was a breeze. Their online portal is user-friendly, with clear instructions and a straightforward form. 2. I received my reimbursement within just 10 days, which was faster than expected and extremely convenient. 3. The customer service team was responsive and helpful. They quickly addressed my questions via phone and email, providing knowledgeable and empathetic support. 4. My policy covered a wide range of treatments, from routine check-ups to emergencies, providing peace of mind during a stressful time. 5. Pets Bets Insurance was upfront about coverage and exclusions, keeping me informed throughout the process with no hidden surprises.
Insurer: Pets Best
By: Charles Ridley
Stephanie D
Stephanie D. was very knowledgeable with what insurance would be most beneficial for my pet. She spend the time going over the differences for each level of coverage and what makes the most sense. She made the experience in selecting the appropriate insurance.
Insurer: Prudent Pet
By: Lee Norgren
Quick Response
Thank you for processing my claim so quickly. I did not send my complete invoice and Embrace called the Veterinarian Hospital for a new invoice. That is service above and beyond. It is appreciated.
Insurer: Embrace
By: Paulette Hennessey
Very easy to file a claim great experience so far!
Very easy to file a claim! Quick response too! Ease of filing means a lot.
Insurer: Embrace
By: Marcey Britt
Fetch's service had really gone down
Fetch's service had really gone down. They lacked flexibility and each representative regurgitates policy like a robot. I submitted my claim 2 days away from their required 90 dates policy and they refused to reimburse the vet cost, when it clearly qualified. They raised my premiums every year even when they advertised no birthday increase. My rate went from $460 to now $675 a year. It's not worth it.
Insurer: Fetch Canada
By: Emily D
Kind service and timely reimbursements…
Kind service and timely reimbursements makes me feel like they care about me and my pet’s well-being.
Insurer: Spot
By: DB
Chronically late reimbursements
It never fails to miss but I don't get my EOB for at least one month after I submitted my claim. I called customer service to check on status and was told the amount doesn't matter, but that they have up to 45 days to process th claim. No "I'm sorry for your negative experience," but nonchalantly reiterated the 45 day they had to complete th claim.
Insurer: Pets Best
By: Irena Fajardo
So far I have not been satisfied
So far I have not been satisfied. Claims take far too long to process and reimburse. I'm paying a lot of money per month and I'm worried if something big happens financially I won't be able to help my dog and that defeats the purpose of this plan. Last year when I had my dogs much needed dental routine which is supposed to be included in my wellness plan I was denied stating that I needed to provide proof that I had been providing proper dental care and getting cleanings done annually from when he was a puppy in order to cover me. None of that was explained upon sign up. I rescued my dog who was already a young adult/teen in another state mind you many years ago. I don't have access to those records so how do I prove that? Absolutely ridiculous bs excuses. My dog now has a heart condition which he has no previous medical history of this is all new and scary. Still waiting, let's see if they can prove me wrong and I can change this review to a more positive one and increase the rating
Insurer: Pets Best
By: Vanessa Monsalve
They took 3 entire months to process…
They took 3 entire months to process and refund my claim. I had to reach out to each vet myself and send records. I am annoyed
Insurer: Embrace
By: Laura
Payment
I got paid super fast but I only got paid for ½ the vaccine. The other half will be in 3 weeks. I probably won’t get anything because as I understand it I am at my max. So now Lulu has to be sick in order to get any payback. Doesn’t seem fair
Insurer: Figo
By: Shelly