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Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy submitting a claim and the insurance will take action to find out details as needed!
Easy claim submitting and that you all took the time to get the details you needed
Insurer: Spot
By: Antje Zell
Havent had an opportunity to use…
Havent had an opportunity to use pumpkin insurance as of yet. Lets hope it stays that way. Want to keep my pup healthy & happy with no vet visits!!!! Though it’s nice to know i have pet insurance (just in case). Thanx Pumpkin!
Insurer: Pumpkin
By: CYNTHIA
Spoke with a lovely lady by the…
Spoke with a lovely lady by the Rebecca. She was so very nice and explained everything so well. She made me feel very comfortable. And helped me with deciding what plan to get my Lil fur baby's. Excellent customer service
Insurer: Prudent Pet
By: Gina and Kevin Ford
Prepare for your claim to take forever
We’re new policyholders. Filed our first wellness claim on 6/20. Got several automated emails saying they’re sorry the claim is taking so long. Called their customer service line to see what’s up. Spoke with Linda. Linda told me they have a staffing shortage and haven’t even looked at my claim yet. Linda also said the summertime drives longer queues. Asked to speak to someone else. Linda transfers me to Aaron. Aaron tells me the same thing and adds that they have to process claims in the order they arrive. Aaron says they cannot escalate or expedite until a claim is 40 days old at a minimum. I ask to speak to a company executive to share my concern as a customer. Aaron says there’s no channel for a customer to speak to a leader. Feels like Pets Best brand is taking a big hit for claims processing times and thought I’d let everyone here know it takes them so long because they told me they don’t have enough people working there.
Insurer: Pets Best
By: Fritz DeBrine
Quick Reimbursement
Submitting a claim was really simple. I was missing the vets nots document and it was easy to upload it to the existing claim after contacting my vet for a copy. Spot was quick to reimburse me with in 3 days after submitting my claim!
Insurer: Spot
By: Tasha Scheurich
Customer service professionals are up…
Customer service professionals are up beat, knowledgeable and I felt like they steered me to the best plan, with Willow in mind and not their bottom line. Very friendly. Joy to work with. Let me ask my dumb questions and I didn't treat me like they were dumb.
Insurer: ManyPets
By: Joy Cruz
Polite
Polite, informative ,she knew her assignment and completed it.
Insurer: Prudent Pet
By: Mary Porter