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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The ASPCA Website Is Misleading
The ASPCA website is quite misleading. While it clearly explains reimbursements for complete coverage, it is not clear about preventative coverage. I submitted my vet bill expecting to be reimbursed 90%, but instead, I only received 20%. My $95 monthly payments ended up equalling the 20% reimbursement I got back, so I essentially received no reimbursement at all! I didn't want to leave a negative review for ASPCA, so I tried contacting their customer service to resolve the issue, but I never got a response. I am very disappointed with this pet insurance.
Insurer: ASPCA
By: Kalene
Amanda is a definite asset to your…
Amanda is a definite asset to your company. She is professional, thorough, knowledgeable, and friendly. A joy to work with.
Insurer: Fetch
By: Wayne Wall
Consider other alternatives.
My company offers this insurance as a new benefit to us. We still have to pay individually but it's nice to have it come out of my paycheck to handle the monthly fees. What I have noticed is they are very selective about picking through each invoice, makes multiple back and forth situations that you need to provide additional documentation from the VET. Claim processing time...... It's painfully slow. Still waiting on a claim from 6/10 to be processed. Multiple emails saying sorry for taking so long. Once these outstanding claims finally process, I'm going to be strongly considering switching to another provider.
Insurer: Pets Best
By: PMD
Great Pet Insurance!
Many pets was quick in reviewing my claim, easy to work with and communicate with, and provided me with my expected reimbursement quickly! Highly recommend!
Insurer: ManyPets
By: Jacqueline Lampert
Shady, dishonest business practices
Well... why are all insurance companies seem to be run by scammers? I took my pet to the vet because she was scratching too much and they gave her some medicines, saying it could be seasonal, or a tick bite, or something else. Spot asked me for her medical history, and then denied the claim because they considered it a "Pre-existing condition" since I had taken her two years ago to the vet for an allergic reaction... Well... that is just ludicrous. If I have a flu today, go to the doctor, and 2 years later go to the doctor for a flu, do I have an EXISTING CONDITION??? Of course not!!!!! I would be ok with the money I spent going towards my deductible, actually I expected it, but to be denied on such a ridiculous argument??? They SUCK! If she had cancer, OK, I would understand. But for this? Just dishonest.
Insurer: Spot
By: Roberto Martins
I submitted my claim on 13 of June, and still hasn’t even been been addressed and here I had to pay extra for my credit card based on the fact that I couldn’t get the payment made in the 30 days and no communication whatsoever
Painful and cost me more
Insurer: Pets Best
By: Chris Olsen
So friendly
So friendly, understanding, competent and reassuring.
Insurer: Embrace
By: Izzy
Great company to work with
Great company to work with. I can't imagine what would have happened if we did not have coverage for our dog who fought with cancer for two years. Thanks for all you do and I will recommend you to as many people as possible. We had coverage for more than 10 years through Embrace.
Insurer: Embrace
By: Abhi Basu
Great customer service!
Amanda Mello from Fetch was so helpful in answering all of my questions and setting up my new puppies pet insurance!
Insurer: Fetch
By: Caitlin Spencer
I like how easy it was to upload my…
I like how easy it was to upload my claim and a fast return!
Insurer: Pumpkin
By: Michelle