224,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Company fails to explain their billing
Company fails to explain their billing. Received email advising me a credit was due to me. I asked when I could anticipate seeing the credit on my account and requested a full accounting of the credit application. All I was told is that i will be advised when it was applied - SURPRISE - NO CREDIT APPLIED. I asked for a full accounting of my account - NEVER PROVIDED.
Insurer: Sonnet
By: Kristine Gyldenbjerg
Very easy to submit a claim and have…
Very easy to submit a claim and have always been paid out. Will continue to be a loyal customer!
Insurer: Fetch
By: Russell
Very good service and competitive…
Very good service and competitive prices.
Insurer: Sonnet
By: Paul V.
Great rates for the coverage
Great rates for the coverage, and they don't take long to process the claims.
Insurer: ASPCA
By: Josbriela Castro
Very user friendly app to use with…
Very user friendly app to use with claims and all knowledge resources available on App; able to see status of claims and processing!
Insurer: ASPCA
By: Lauren Beckmann
I would give it a zero star if I could
I would give it a zero star if I could. They did not help cover anything out of two leg surgeries and we have been paying for two dogs for 6 months and now we will never have spot again. We are young will always have multiple dogs on insurance but never will it be yours again! Let this be a warning to others that you should get a real dog insurance company. Their customer service is basically non-existent as well.
Insurer: Spot
By: Cassyuu Maxvill
Good and Not So Good
I’ve had a good experience, but not so good. One of my cats became ill, and the claim was denied because they went back to a time when she was a kitten when she was recovering from Pneumonia where she had some vomiting. They denied her claim when I took her in for vomiting only. So if your cat or kitten I ever had vomiting when it was connected to a completely different illness, they’ll deny any claim in the future for any case of vomiting at all, calling it pre-existing.
Insurer: Pumpkin
By: Cindi
Great service and timely response to claim
We submitted claim for emergency care costs we incurred for our cat. We received reimbursement to the maximum our policy stated. The cause of our claim does have limitations - the claim payment included clear information on what would be provided in respect of future claims and any limitation that would apply. I find this aspect of customer service is very appreciated as we can make informed decisions going forward. Very good customer service overall and the claims process was very easy and we received our reimbursement quickly.
Insurer: Pets Plus Us
By: Nancy
Good website and ease in submitting…
Good website and ease in submitting claims. My only gripe are the delays in their processing claims.
Insurer: ASPCA
By: Maise and Juice