217,508+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Look at BBB Reviews first!
Compare the reviews here with those on Better Business Bureau. I wonder why they're so different? My experience with Pumpkin is 1 star and you will see what appear to be more honest reviews on BBB.
Insurer: Pumpkin
By: Lexi
DEAR SPOT PET INSURANCE
DEAR SPOT PET INSURANCE please read thoroughly when clients write an email to you. I am trying to be responsive by your inquiries and requirements asking for the medical records. And instead of reading through with I am asking, you guys will just send me an automated message and keep telling me I am not uploading anything. and If it was not an automated message, then you guys need to have better working staff. paying $140 per month for pet insurance and still getting this type of service? unbelievable! out of $890, I know I am only going to qualify to get reimbursed for $100 and this is ok! I was aware of it. but even for $100, they will make things superrrr hard for you to get it! if you can stay away from this company, stay away. they have horrible service.
Insurer: Spot
By: April
Great Pet Insurance Company
I had to take my dog to Emergency vet care. Filed claim online which was really quick and straightforward. Very simple process and received email saying would receive check within the next week.
Insurer: Pets Best
By: Liza Bacon
So what I love about this insurance is…that they really reimburse you. But be ready to wait several weeks for that-1 month and longer
So what I love about this insurance is that they keep their word and do reimburse you. So far I haven't had any issue. What I do NOT like is that they take sooooooo long to do so. I'm STILL waiting for 2 of my claims that were submitted more than a month ago to be processed. They're still in "review" stage. When you spend a few bucks, that's OK. But when you spend several hundred at your very and really need that money, then it becomes an issue. I have another claim to submit and I'm already preparing myself for a frustration, as that one is close to couple thousand $$ and I know I'll be most likely waiting couple months to get that money back :( So to me this company is 3.5 stars. But 5 rounds up, so it should be 4. I suppose. But I'm leaning more towards 3 stars. Not the cheapest pet insurance, but not the most expensive either.
Insurer: Pets Best
By: Gabriela
Clunky website, long call wait times
Unfortunately, I have not had a great experience with Trupanion. Their online portal is not just clunky and slow to load each page, it does not allow me to make any updates. It will let me edit but once I try to save I just receive an error message. I've called about 3 times, there has not been a time where hold times have not been 10+ minutes. That said, the employees have been very helpful over the phone. You also have to call to cancel meaning the time required to use their services or discontinue use is quite a bit.
Insurer: Trupanion
By: customer
Quick and easy to use
Quick and easy to use. I love that they have an app. Lately reviewing claims have been longer than previously, but still quick!
Insurer: Pets Best
By: Tara C
Friendly and knowledgeable
Friendly and knowledgeable
Insurer: Trupanion
By: customer
Pet Parent
Easy to use web sight... Prompt turn around for claim.
Insurer: Spot
By: Charles Bandini
the person on the phone walked me…
the person on the phone walked me through enrollment.
Insurer: Trupanion
By: Heidi Ingham
I’ve had Figo for a couple of years now…
I’ve had Figo for a couple of years now and started getting frustrated because things were getting paid because my deductible was so high but then I called and had my benefits explained to me and I didn’t realize how much I was actually missing out on by not filing claims for everyday items I didn’t realize were covered expenses. Reach out to customer service if you have questions because they’re courteous and knowledgeable. It’s made a world of difference!
Insurer: Figo
By: Alicia