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Seamless and convenient…as promised
Easy to sign up and use. App easy to navigate. Submitted my first claim and it was processed and paid within couple of days. Quick easy steps on the apps for everything and anything. Love it
Insurer: Spot
By: Ghaith Shannak
BUY the day you get your dog!! 3.5 years and we've not been able to claim a dime.
3.5 years and we've not been able to claim a dime. :( Good & Bad thing. During a regular vet visit and to get shots in her first year (she's 5 now) and they suggested I buy Embrace and I signed up that week. During this checkup with regular shots, I mentioned she seems a bit itchy compared to the other dogs we have. They didn't mention possible allergies, just to bath her a bit more since she loves to be outside. 1.5 years later after a change in food that included chicken we noticed that she was inflamed; took her and they said she must have allergies. No coverage because of the mention of her being itchy. CRaZY. Blood testing shows she's highly allergic to chicken.
Insurer: Embrace
By: Laura Crozier
Quick and fair
Quick and fair. Submitted my claim in the weekend and got a response ASAP Thank you
Insurer: Spot
By: David Cardez
Intentionally hiding how to cancel service
I feel like your company is intentionally hiding the cancel service, and this makes me very frustrated. It seems dishonest and makes me doubt the quality of your service. If your service was truly good, it shouldn't be difficult to find information on how to cancel. I am very disappointed.
Insurer: Fetch
By: Unhappy customer
Fetch is always great
Fetch is always great. Easy to submit claims. Easy to find answers. Quick turn around. Great communication about claim status.
Insurer: Fetch
By: Bethany
Great app
Great app. Easy to submit claims and research any information.
Insurer: Spot
By: Dana Gonzalez
Lacking transparency
I am a 'believer' in insuring pets, homes, and cars. But in today's post-pandemic world, it's become an entirely new ballgame. The problem is that rates go up and the ins cos cover less and less. Our rate went up approx 20% annually, but what's worse IMO is that they have teased out what is actually being COVERED and called it "customization." For ex, a pet exam and prescriptions are now sep from the overall plan as a so-called "courtesy" to customer. You have to pay extra for that ($20/mth), in order for that to be included in your coverage. That's tantamount to having house ins and saying you have to pay extra for the house! If they respond w/an "I'm sorry" to this note, I'll cancel. I'm so tired of disingenuous apologies. It's about the profit margins. I taught business ethics; don't kid me w/false contrition. I know this is about the bottom line. Just keep it real with people. PLEASE. UPDATE 7/23: You sent an ADVERT in response. I specifically ASKED YOU not to reply. See how well Embrace listens: Not at all.
Insurer: Embrace
By: Leslie E. Sekerka
First claim
I made my first claim and I originally sent in the docs requested by uploading them. Then my claim was stopped waiting for a medical history of my dog. So I e-mailed my files in however a day or two later I was asked to upload the history files as they did not have them so sending them in via e-mail did not help. It took about 2 days to process the claim and then I was paid directly to my account very quickly. So far I am satisfied with Spot Insurance.
Insurer: Spot
By: Randy