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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor reimbursement process
On multiple occasions reimbursements have been sent by check vs going to the direct deposit account I have setup (and that spot has direct deposited before). When I try to get in touch with customer service, I get an automated line saying to use the app. When I try and contact via email I get no response. Also, I always pay my vet in full but this time it says it’s paying the vet and me!?!? I moved the day after submitting that reimbursement so this entire situation has been super inconvenient as I’ve not gotten a response from customer service and not sure if it’s direct deposit (like it’s supposed to be) or a check. Awful service all around.
Insurer: Spot
By: Sara Geer
Embrace made an obvious mistake and never read my claim or reviewed the receipts.
I had to resubmit my claim because the original review was in error. This company obviously does not look at the receipts from the vets. If they don't honor their policy and reimburse for things listed on the policy, it is not worth anything. This is the first claim I have made in the entire multi-year period I have had the policy. I believe if they don't honor their policies I am entitle for a full refund of all my premiums, since it is obvious they never provided me with the protection I paid for.
Insurer: Embrace
By: Robert Silverman
The price the process is very quick and…
The process is very quick and this company is very quick for responses and questions and makes being a pet owner that much easier.
Insurer: Embrace
By: Nancy Entwistle
Great customer service, great prices
Great customer service, and price for policy coverage. Never felt like I was being duped or taking a concession on my coverage. I spent a while talking to a chat rep and was so pleased with how thorough, helpful, and knowledgeable they were to guide me through different policies and how to pick something that would protect me in the future.
Insurer: Sonnet
By: Heather
My questions were answered. Good company to deal with
My questions were answered. Easy to deal with, helpful.
Insurer: Sonnet
By: Warren Tremblay
Bought through employer benefits program
I've had two claims since we started this up about 2 months ago. On the first one the claim was processed super quick, and paid out after the deductible was met. Seems relatively inexpensive, and the claims APP is super easy to use.
Insurer: MetLife
By: Shawn
Super easy and quick!
It was very quick and seamless to get my quote for Beans. The app was very transparent in what would and wouldn’t be covered and after our visit the reimbursement was in our account within 48 hours! Highly recommend.
Insurer: Lemonade
By: Kyleigh
A kind and understanding individual…
A kind and understanding individual ....thank you !
Insurer: Sonnet
By: Tadeush HOLLAND
Great experience with Sonnet Insurance
Great experience with Sonnet Insurance. Their customer service is top-notch, making claims easy and hassle-free. Competitive rates and reliable coverage—highly recommended!
Insurer: Sonnet
By: lyla abani
was professional and…
The perdon was professional and knowledgeable as well. Easy to talk with.
Insurer: Embrace
By: Rebecca Frese