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Pet parents across the U.S. and Canada have left over 217,651 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Ease of signing up and representative was amazing
Carmen walked me through the policy plan and was very patient while answering all my questions and concerns. Having such representatives really helps the customer make the correct choices. The policy looks great, went for the 90% back, unlimited, $250 deductible option. Signed up today and I hope the pup stays in good health always.
Insurer: Prudent Pet
By: NIKHIL MORE
It took 7 weeks to pay on an ear…
It took 7 weeks to pay on an ear infection.
Insurer: Pets Best
By: Pamela Stern
Second time writing this doesn’t get…
Second time writing this doesn’t get answered or posted. Last try before I go further. Your company represented a vehicle branded salvage as a comparable vehicle for a written off vehicle. Claim they use a 3rd party for this service but show no concern to correct or deal with the fraudulent representation that coincidentally benefits their bottom line as the low average is used as defining the payout. Request a person of responsibility reach out so that I can provide vin # for proof and verification.
Insurer: Sonnet
By: Al Maurice
The worse pet insurance ever
The worse pet insurance ever. I signed up for insurance for my cat when she was 15 because she was healthy and I just adopted another cat from APL who suggested I try fetch pet insurance. I thought if APL is recommending it maybe it’s good. Huge mistake. I should have researched it first. They claim they take care of claims within 2 weeks. Big lie. They take easily 3-4 weeks then always claim they need more info. You send the info again and it takes another 2-3 weeks. Then I was denied for a claim. My cat went to a specialist that was recommended by oncology . She had a colonoscopy with biopsy that showed small cell lymphoma of intestines. I was denied the claim bc fetch claimed my cat had prior weight loss which was incorrect. All of her exams that clearly had the weight stated was over 10 pounds until Oct 30, 2023 when it showed over 8 pounds. This was a NEW weight loss not discovered until well after signing on with fetch. I cancelled the insurance. It’s just to stressful dealing with them as they do anything to stall the claim and not refund you but they sure are quick to take your money when it’s due every 3 months. I don’t even think the insurance is worth it. Since my cat was older ( 15 years ) when I got this her premium was 500 every 3 months . Then it only paid 80 percent after 400 deductible and maximum 5,000 a year. When you think about it it doesn’t really cover that much. I would be paying 2 grand a year to cover her anyways and the headache of them delaying the claims and delaying and acting like they don’t have everyhing when they do then not paying attention to the actual dr notes ( if they looked at my cats actual weight for every appointment) they would have clearly seen her weight loss was not discovered until well after the insurance kicked in. I dropped them. I know to NOT use them for any future pets. Good luck with those of you who use this mess of a company
Insurer: Fetch
By: Lynn Sanders
Everyone at Sonnet has been incredibly…
Everyone at Sonnet has been incredibly helpful
Insurer: Sonnet
By: Paul
Ky was absolutely amazing in helping me…
Ky was absolutely amazing in helping me better understand my policy and answering all of my questions! Very satisfied with my Fetch plan!
Insurer: Fetch
By: Anthony Cutting
Were quick to review and respond to my…
Were quick to review and respond to my claim!
Insurer: ASPCA
By: Erin McConnell
I’d give your screeners a 5 Star ⭐️ rating
I’d give Staff a 5 Star ⭐️ rating. However, what I find most frustrating is going back & forth between the Veterinarian & Pets Best Staff by phone, text & email messages trying to collect required documents for reimbursement. Wish Pets Best were as good at this as the are at collecting our monthly auto-payments. What a waste of time, resources & much frustration & stress on all parties. What’s ironic Pets Best ends up contacting the Vet.for additional information regardless. I was in Legal Management with the State of California for over 25 years & had to be thoroughly organized & efficient to ensure all deadlines were met! I recommendation to your management team is to cut out all the waste & time for all parties & contact the Vet. Office directly. I don’t think the main problem is having to wait for the reimbursement but instead ALL THE STRESS THAT THE CUSTOMERS ENDURE THE PROCESS! I would be more than glad to answer any other questions that might be helpful.
Insurer: Pets Best
By: paulette burpo