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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick processing
Quick processing User friendly Wellness plan is very good I recomended friends and family
Insurer: Pumpkin
By: Agustin
Like every insurance company they just…
Like every insurance company they just take your money and don’t give you anything. I tried to get reimbursed for a persistent ear infection which we had to get a culture and some special medicine made up. This began them reviewing the dogs health and then deciding that what I requested was deemed ‘pre-existing’ so it wasn’t going to be covered. Typical insurance BS. Dog was insured from when she was a puppy.
Insurer: Embrace
By: S.Krol
Some technical difficulties but besides that very easy!
5 starts except that the last two claims I submitted had an unknown error on the website and they could not be submitted to I had to manually fill out a claim form and email it in. Which is super easy, just annoying to go through the online process for it to not work. Besides that ASPCA has been great and well worth it.
Insurer: ASPCA
By: Tessa
The best insurance company I have ever…
The best insurance company I have ever had
Insurer: Sonnet
By: nathan perry
Can't submit a claim from 7 months ago - Really???
I have had my dog Lucy on Embrace for the past several years. I tried to submit a claim today for her 1-30-24 Vet visit (today is 8-8-24) but I was not permitted since it was older than 60 days after my renewal date (for 2024-2025 plan year). She was insured by Embrace on 1-30-24 during the 2023-2024 plan year, but since it was a claim from the previous plan year (for which I paid over $3000 in premiums), they would not permit me to enter the claim, which was for a Vet visit of just 7 months ago. This really sucks. I could understand if the Vet visit was over a year ago, but 7 months ago while she was insured with Embrace...come on Embrace, this is not the way to treat a repeat customer! My fault for not putting in the claim immediately, I will have to look into other insurance when renewal time comes for all three of my dogs.
Insurer: Embrace
By: Joe B.
Best of the Best
I have yet to have a bad experience! They are amazing at communication and if they don’t hear from you via email for a few days, they will call to make sure everything is squared away. Not to mention, they are quick and diligent in their work. They are very upfront about all their policies and always willing to listen to a comment, concern or question you may have. Every interaction I have had from them is friendly! Every review of what they cover and what they don’t is shared with me and they always give upfront reasons for why they reject a claim (if and when they do). I love them!!!! I will never trust any of my pups to anyone other than Embrace Pet Insurance!
Insurer: Embrace
By: Ally
Service
Great customer service and claims are answered in a timely manner.
Insurer: Embrace
By: Monica Luquis
New to Embrace
New to Embrace, setup has been easy so far
Insurer: Embrace
By: Ash R
Glad to have pet insurance but they make it hard having it
Honestly surprised they are even affiliated with USAA being how things were handled. They filed my claim incorrectly due to what they said was under “pre-existing conditions” then in turn covered the part which was the original claim (which was confusing) and not reading the invoice correctly. When I attempted to dispute it I was told to look over the invoice and my explanation of benefits in what seemed to be a demeaning manner talking quickly and over me. I then had to explain the charges reading straight from the invoice to include the quantities and the propose for the visit which they had messed up. Still up in the air about what’s going to happen after getting all the additional information that they should be handling in my opinion.
Insurer: Embrace
By: Austin
Company was quick to send claim money…
Company was quick to send claim money and easy to submit claims.
Insurer: Prudent Pet
By: gonzalesjenniferhotmail.com