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Seriously Great Insurance
I’ve been using Pumpkin since 2021. It’s not often you can say this but every customer service experience has been superb. Everyone is consistently knowledgeable, helpful and friendly. Some pet insurance has small print that’s difficult to understand and you’re not sure what you’re getting but Pumpkin is clear and the coverage is excellent. Anyone looking to insure their babies should protect them with Pumpkin!
Insurer: Pumpkin
By: LL
Good service
They are always very supportive and quickly get claims paid.
Insurer: ASPCA
By: Karen Pieton
I have another dog with different…
I have another dog with different insurance and getting onboarded and getting claims paid are easy and fast. We had a claim in July and it is just getting paid in October. So much work for our vet and myself. Thought USAA affiliate would be better it has not been easy. Price is okay.
Insurer: Embrace
By: Rachel Green
Very fast claims process
Very fast claims process. We are very new to the pet insurance industry. Will need some time. But our first claim was really quick.
Insurer: ASPCA
By: Maureen Knick
The claims submission process was so…
The claims submission process was so easy. My claim was also processed very quickly! I didn’t run across any issues.
Insurer: Spot
By: Celeste Garcia
Corporate Greed
Embrace excludes pre-existing conditions, as do other insurances. This works against the efforts of the greater society to see to it that shelter dogs and older dogs are adopted. There is no option to pay a higher premium to include pre-existing conditions. More importantly, as near as I can tell, there is NO downward adjustment of premiums to offset the exclusion of pre-existing conditions. Premiums have been steadily increasing at about 20% a year, rapidly putting pet insurance out of the reach of all pet parents except for those who don't really need it. That being said, this was my first time filing claims in 3 years, since I rarely meet the deductible. I filed a year's worth of claims in one day. They were all processed within 48 hours. Staff is friendly, except for when you call to rant about the increase in the cost of premiums. Yes, my furbaby has a recent cancer diagnosis, and Embrace will do nothing to help. With all the money they are raking in, you'd think they'd find a way to offer small grants to those of us who are being denied coverage due to pre-existing conditions. What was the pre-existing condition? A drained cyst.
Insurer: Embrace
By: Kim Eastman Igleheart
The customer service representatives…
The customer service representatives were professional, kind and so genuine. The entire process was simple; every question I had was answered with ease and very comprehensive explanations.
Insurer: Pumpkin
By: customer
Long processing times and unrealistic annual incrrases
I have had pet insurance on both my dogs for almost 3 years now and have made very few claims. They claims I have made, have almost always applied to my annual deductible so I have barely been paid out. It takes weeks to process claims and every year my premiums have doubled and my dogs aren’t even that old. It has definitely not been worth it for me so far and if the premiums continue to double YOY then I’m not sure I can afford to keep these policies. I encourage people to shop around and understand the policy fully and annual increases as I was expecting a small increase but not double when I’ve barely been paid out.
Insurer: Pets Best
By: Shannon Valenti
Peace of mind
Really gives me peace of mind to know my pet's healthcare will be taken care of.
Insurer: ASPCA
By: WD
Embrace - a compassionate pet insurance provider
Embrace was gentle and compassionate to my needs ✨️. I lost my Lacey in January, and my Gunter in August. Both were senior dogs, and my constant companions. The claims process was very simple. The response was immediate and the claims were processed quickly and efficiently. I highly recommend them. When I find my next furry friend 🧡 i will be sure to have them covered by embrace. The name Embrace, says it all.
Insurer: Embrace
By: Gerianne