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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I'd like to like Pets Best timing and hope to see improvements soon
1. When I called the wait for a person to answer was 18 minutes. 2. When I submit claims there was no mention of also submitting Vet notes. 3. After each of the 3 claims so far, a nondescript email came about a week and a half after submitting saying there is a delay in processing, but no reason for delay. 4. It took over 3 weeks to get the first claim payment. 5. Nationwide answers the phone after 2 or less minutes. Nationwide requires Vet notes on the online claim form. Nationwide pays claims within a week or usually less. 6. Can Pets Best please do whatever it takes to answer the phones quickly, provide a way for Vet notes in claim submission online and pay out claims in a week?
Insurer: Pets Best
By: Debra
Good experience
The process for reimbursement (you pay first, they pay you back) is a little bit slower than I might want but overall is a good experience, they're very fair with payments and have great communication
Insurer: Fetch
By: Steve
Quick & easy, quick processing time
Everything was a super easy and they processed my claims mych faster than expected
Insurer: Spot
By: Lili G.
Very helpful and quick when processing…
Very helpful and quick when processing claims!
Insurer: Spot
By: Patton Sidbeck
Total SCAM company.
Total SCAM company. They would drop the insurance when pets may need it the most at older age. Started with less than $100/month in 2016, which is now at $213/month for over a year. And now they are dropping my dog's insurance completely. They have scammed me out over $13k for nothing. I wish I had a savings account for my dog, which I am starting now. I hope my dog stays healthy for another 6-8 years.
Insurer: Nationwide
By: Zubair Ali
Easy-to-follow instructions and fast…
Easy-to-follow instructions and fast turn around on reimbursement! SO happy I chose SPOT!
Insurer: Spot
By: Nicki Allee
Every year I’ve had this insurance (8…
Every year I’ve had this insurance (8 total), it’s paid for itself in the savings I made. Embrace significantly reduces the risks/challenges of costs associated with pet ownership. They’ve been a godsend for my family.
Insurer: Embrace
By: Wesley Williams
Application was easy
Application was easy, clearly explained all coverage
Insurer: Fetch
By: Marty
Customer service of Sonnet Insurance is…
Customer service of Sonnet Insurance is great
Insurer: Sonnet
By: Sukhdev Singh
Stir clear of this company, the absolute worst
Trupanion is just the worst insurance provider there is out there. I have been with them for roughly 2 years, my dog is healthy and hasn't needed any care that required their coverage, and yet they have increased my monthly payments more than double the initial price I signed up for. And upon checking with other customers, they do that to every customer.
Insurer: Trupanion
By: Cassa