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Pet parents across the U.S. and Canada have left over 224,908 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very Satisfied with Pets Best
I have had Pets Best insurance for a few years now covering my 2 dogs (currently aged 8 and 10). This year had been a rough year so far for both dogs. One has been diagnosed with a chronic illness and had an ER visit due to ingesting a foreign object. The other dog (who we adopted a year ago) was recently diagnosed with mammary adenocarcinoma and has had 2 surgeries so far and will be starting chemo in a few weeks. I have been submitting claims weekly for the past 2 months and though the wait time can be up to 4 weeks, I have received payments on all claims and they were directly deposited into my bank account. I have only had to call Pets Best once with questions and the customer service rep was very knowledgeable and helpful. My rates did go up significantly this year (as have my vet bills!) but they are in line with other pet insurance companies for the type of coverage I have and I believe it is worth it. I highly recommend Pets Best!
Insurer: Pets Best
By: Monica
Avoid this company
Took my four-year-old Pomeranian in to have a dental and some necessary extractions. My claim took over six weeks and then they denied it saying that the diagnosis would have to be 13 months before they could do the extraction. My veterinarian said it was an emergency situation and she needed those teeth out. I have had fetch insurance for years with other dogs and never a problem. This company simply does not want to pay. Avoid.
Insurer: Pets Best
By: Robin
Denied claims and the steps to approval...appropriate documents need to be reviewed
Despite the fact the first claim I submitted was not approved after submitted additional information showing the claims were not connected to a prior incident (before coverage started), it was approved along with the most recent claim submitted. I believe the process, even with understandable (and temporary) frustration, was the appropriate steps taken for the representative at Embrace. Reviews took the time to review documents and come to a fair and reasonable decision.
Insurer: Embrace
By: Christina M
Thank you for your service
Always easy to claim my insecurities , takes about few minutes to fill up all the questions . Never had any problems getting my money back. Money is returned within a couple of minutes. Thank you for your service!
Insurer: Lemonade
By: Iryna
Their follow up to ensure you are an…
Their follow up to ensure you are an informed consumer starts after you request a quote. The opportunity to talk to a representative was what caused me to become a customer. Steffie’s explanations were great. Thank you!!
Insurer: Prudent Pet
By: Michael Romans
My dog had shots that were due then she Needed her teeth cleaned 4/24
My dog had shots that were due then she had to have her teeth cleaned and they put all of this underneath the wellness care I spent $1200 and I only got back from them $350. I’m definitely going to find another pet insurance company I do not feel that teeth. Cleaning should go under wellness.
Insurer: Embrace
By: Ann Oldenburg
Very slow in processing the first…
Very slow in processing the first claim. Still waiting to reimbursed from a July 2024 claim.
Insurer: Embrace
By: Kay Mainor Williams
Positive Communication Negative Reviewer Protocol
The response time is very impressive & while this time it did take a few weeks, you sent emails & text messages with updates & explanations for the delay. Negative thigs which may be due to the reviewer (perhaps more training or a review of the current protocols for acceptable information). 1) I had to resend the same documentation twice. 2) The medication receipt submitted with the veterinarian's medical notes were insufficient. I had to contact the pharmacy to obtain additional information which was bizarre considering the only way we could have received the antibiotics was because of the veterinarian's prescription (as noted in the medical notes).
Insurer: Fetch
By: Jo
Easy to deal with
Easy to submit claims and no headache to get claims approved. Nice pet insurance.
Insurer: Healthy Paws
By: Daniel Contreras Mundstock