218,373+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,373 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to get things done
Easy to get things done
Insurer: Spot
By: Kurt Merkle
Im just so thankful to have Spot…
Im just so thankful to have Spot insurance. I didnt use it for over a year but then my dog had 2 emergencies in the same month. Spot came through. Super simple to submit a claim, they resolve the claim within 2-3 days, and took so much stress away from us. Highly recommend!
Insurer: Spot
By: Astrid Arias
My claim was completed in 3 days
My claim was completed in 3 days. Wow!!
Insurer: Spot
By: Sabrina Allen
The response time is great!
The response time is great!
Insurer: Spot
By: GFae
Easy to contact the customer service…
Easy to contact the customer service and very friendly and helpful and knowledgeable. The agent name is Kayla and she is very polite and courteus. Im highly recommended the sonnet insurance. Great service
Insurer: Sonnet
By: Irelene Sevilla
Outrageously Slow Claim Processing Time If You're Owed Money
Pet's Best policy is excellent BUT their ability to process claims in a timely manner is the worst I've ever encountered - ALWAYS. 2-3 weeks after you file a claim where you are owed reimbursement you always receive this email: "At Pets Best, we strive to process claims as quickly as possible. At this time, this delay notification does not require any additional information from you." Typical repayment time is 4-6 weeks. They get it right, eventually but their inability to repay in a timely manner is horrible. If they do not owe you money then you get a quick email telling you they don't owe you anything but if they do it's 4-6 weeks, This would be a great company if they ever get their act together and reimburse policy holders in 4-7 days like other pet insurers.
Insurer: Pets Best
By: Steven
Easy Quick Service
The turnaround time for a claim is unbeatable and the site is so easy to use.
Insurer: Spot
By: Haley B.
Claims easy to file
Claims easy to file. Quick reimbursement.
Insurer: Spot
By: JENN
Gerrone was so helpful !!
Gerrone was so helpful !!! Best customer service representative ever!!! Thanks for answering all my questions!! I hope in the future if I have questions I get you. Thank you so much! My dog daughter is my life. We are new to this pet insurance, and he helped us feel so comfortable with the process.
Insurer: Fetch
By: Jacquelyn Burns
There are better alternatives
While this insurance isn't horrible, there are better options out there. Claims are paid pretty quickly however the option to pay the vet directly would be preferred. In addition, the plans that are based on a certain condition (the one I have had for 10 years) has not had an increase in benefit amount despite the annual premiums continuing to go up every year. An example is, In todays vet medicine a CT scan all in will range from $3000 - $3500 dollars in my market and the plan only pays up to $995 a year assuming you haven't already had other imaging done for your pet. They cap out the diagnosis in addition to the benefit type. I would much rather have a plan that pays 70% - 90% directly to the provider.
Insurer: Nationwide
By: Matthew