224,903+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,903 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Unhelpful and poor customer service
Filing a claim with Metlife is a joke of a process. They require a 12 month medical history, so expect to not be reimbursed unless you take your pet for monthly check ups. After multiple calls to customer service and confirmation that my pet's medical history was received the claim is consistently closed with the reason being "insufficient documents provided". You'd be better off saving your money monthly then paying for this policy.
Insurer: MetLife
By: Caylie
Sonnet insurance provides accurate and…
Sonnet insurance provides accurate and fast service. Special thank you to Melissa -National Backoffice Advisor who provided a thorough explanation to my cancellation request. Excellent!
Insurer: Sonnet
By: MB
Satisfied customer
Simple, convenient, fast response to claim, money reimbursed
Insurer: Spot
By: Michele
Great plan to be on, great customer service!
I called to understand how a couple of my claims were processed. I was getting errors when trying to review the claims on line. The customer service representative explained them to me in detail. He was very friendly, helpful and answered all of my questions. Great customer service, thank you! Also, every time I have called, I have actually got a live person to talk you! Love this company, great plan to be on!
Insurer: Fetch
By: Dianna
Very Quick with payouts
Very Quick with payouts. Great experience with Spot Pet insurance.
Insurer: Spot
By: arius seay
Claim processed quickly…
The claim was processed quickly and the funds were deposited to our checking account.
Insurer: Spot
By: Deanna James
Friendly
Friendly, courteous representative. Answers to questions were quick, efficient and easy to understand.
Insurer: Embrace
By: Jack Meeker
Dan made everything easy
Dan made everything easy. He walked me through the three claims and up loaded ingredients the pdfs.
Insurer: Embrace
By: Julia Covell
Get service assistance when needed
Get service assistance when needed
Insurer: Embrace
By: Nia
Negative
My experience with this insurance company was negative, unpleasant, costing me approximately $2000 and a waste of time. I will no longer be their customer and will not recommend this company to anyone. I insured my two cats with Embrace 1.5 year ago. As proof of cats health status, I provided a health certificate that was accepted by the company, which I have a confirmation email about. After 1.5 years of paying for the most expensive insurance, we had an insurance claim - one of the cats got an infection, we treated her, the bill was about $800. We applied for compensation, which was denied. The reason given was the health certificate, which was accepted and now rejected. Now they continue to bother me with the fact that I should provide additional information about a detailed examination of the cat, despite the fact that such requirements were not made before. Due to the fact that the insurance company actually took $1600 of regular payments from me, did not pay me compensation of about $500 and continues to make new demands, I closed the insurance policy.
Insurer: Embrace
By: Daria