218,373+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,373 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent service
Very quick in processing my dogs claim and deposited to my checking acct within 2 days!! Paid exactly as stated on the contract.
Insurer: Spot
By: Carrie Hill
Highly recommend
Great costumer service-informative.Quick claim reimbursement.Highly recommend
Insurer: Figo
By: Colleen
It was easy to enter the claim and it…
It was easy to enter the claim and it was processed very quickly, but as of this date the money hasn't arrived in my account nor have I received a response to the email I sent asking about it. Hopefully I'll have answers by the end of this week otherwise I may have to find other pet insurance.
Insurer: Spot
By: Michelle Mueller
The service was excellent
The service was excellent, I wasn't sure what I was asking for when I started but Josh was able to answer the questions I did have and he was very pleasant to work with. I won't be getting my cats until another 2 to 3 months but I want to be prepared.
Insurer: Fetch Canada
By: Donna Disher
SPOTS monthly premiums are 2nd to none
SPOTS monthly premiums are 2nd to none. I did a lot of research and found you get the most bang for your buck. Filing my first claim was super simple and I received my reimbursement very fast. My only somewhat negative is finding my actual policy on the website but I feel that may be more user error than anything else.
Insurer: Spot
By: Amber Schell
Five stars for Josh
Josh Sabado was very helpful in assisting me in setting up insurance for my new puppy and adjusting my other dog's policy. He also told me of fetch's new wellness program
Insurer: Fetch
By: John McConnell
Great customer service
The staff on the phone are very knowledgeable about their product and try to resolve any questions you may have promptly.
Insurer: Sonnet
By: Gigi Morse
Figo is Fantastic!
We have recently had several claims for our ill cat. The claims were processed in a timely fashion and the money put into our account within days. Very pleased with the speedy response.
Insurer: Figo
By: customer
Will deny claims without reason
A month after I enrolled in Embrace Pet Insurance, my 7 year old cat developed a cough, so I took her into the vet. The vet performed an x-ray and determined my cat had bronchitis and prescribed medication to treat it. They additionally performed blood work as it had been a while since checking her levels. In total, I had two separate vet bills totaling over $400. I submit two claims to Embrace, one for each invoice, and they were both denied on the reason my cat had a "pre-existing condition". The "condition" was the fact that she vomited 8 months prior to her vet visit (as cats tend to vomit), completely unrelated to the development of bronchitis. This vomit incident was included in the onboarding information Embrace received from my vet. I submit an appeal to the denial and they said after reaching out to my vet, they were declining my appeal. I spoke with my vet, who reported Embrace never reached out to them. They also provided a letter stating the one vomit incident months prior to the appointment had no bearing on the bronchitis diagnosis. My second claim was ALSO denied for the SAME reason. When I appealed it, they simply deleted the claim. I tried calling Embrace to speak with a human rather than the weeks long email process, but after being on hold for two hours I was disconnected. Do NOT interact with this company unless you are insuring a newborn pet. They will find any reason to deny your claims. They provided me with zero service after taking my money for months. They also will not allow you change any account information online, it must be done over the phone after you sit on hold for an egregious amount of time.
Insurer: Embrace
By: Brandon
Easy to use and understand.
Easy to use and understand.
Insurer: ManyPets
By: EK_