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Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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***Fraudulent Information***
I was extremely disappointed with Embrace during my renewal and addition of my new pet. After 9 years of being a client I would hope they would stand behind their word. I had an intake call where I received contradictory information and Embrace and their fraudulent practices cost me over $100 in deductible claims. Convenient for them they did not have to cover my pet and honor the information I was given by their representative. They reviewed the call and heard the fraudulent information, but didn't care. Sadly I am stuck with this dishonorable company as I have to many pre existing conditions with my 9 year old dog at this point. If you are shopping for pet insurance, do yourself a favor and go with another company that is honest and stands by the information their representatives provide.
Insurer: Embrace
By: J Howard
The claim was processed much more…
The claim was processed much more efficiently than I expected Embrace would do. Thank you so much.
Insurer: Embrace
By: GOGO's mom
Buyer beware
In over 2 1/2 years I was reimbursed only $129 for all vet bills. And paid over $2500 in premiums. Raised the premiums every year. Not to mention had to pay thousand of dollars in vet bills. Everything is preexising. My fault for not cancelling sooner. Buyer beware
Insurer: Embrace
By: D Collins
Really good Pet Insurance
This is the second surgery in 6 months that my dog, Sadie had to have tumors taken off her body. Thank goodness for Pets Best Insurance. After I sent them the bills and all relevant paperwork for the surgery, etc; I first received an email from Pets Best letting me know it was still under review, two days later I got another email stating I was going to get a check for various items. Again, I couldn't be happier and today I took Sadie for her last visit from the surgery ( it healed with no problems) and I let the Vet what insurance I had and I was told he would recommend Pets Best to patients if asked.
Insurer: Pets Best
By: Morris Minor
Easy claim submission and quick…
Easy claim submission and quick approval process
Insurer: Fetch
By: Jeremiah
First time user with a new puppy.
I am a new puppy owner and this is the first time I have ever had pet insurance. Took my puppy to the vet and then within 2 days sent the bill to Embrace. Everything was reimbursed even the taxes! Vey impressed with this company and how they keep their word. It was easy and a pleasure to deal with them.
Insurer: Embrace
By: Rachel Zion
Excellent system
Processing claims is easy and very efficient. They keep records of past diagnosis and medications and make updates seamless. They also process the claims very quickly and fairly. This is my third year with the company and I am very happy with the service.
Insurer: Embrace
By: Karen Rosa
Amazing
Amazing! I get refunded the next day. Very quick and responsive.
Insurer: Figo
By: Jenna
Each time I try to submit a new claim…
Each time I try to submit a new claim online, I go and select my vet and the app shuts down. This has been happening for months. I deleted the app, redownloaded, same problem. I mentioned this issue back several months ago to a representative (since I had to call) and they said they would pass it along. Not sure that happened. I also cannot just view my documents in the app, they have to be downloaded. With the amount charged for pet insurance, I would expect some better tech behind the digital experience, including the new claim experience. Something like that should be available on the app and not continuously crashing the app.
Insurer: Embrace
By: AD
I just recently acquired pet insurance…
I just recently acquired pet insurance through Embrace for 2 Boxer dogs ages 5 & 6. I had never even considered pet insurance but my son relayed a story to me regarding his friend who's dog needed immediate surgery for an unsuspected injury. I decided maybe it best that I secure insurance as I've learned that anything is liable to happen without notice. I never thought I would even need to use it, but I was thinking it better to be safe than sorry. It wasn't but 4 months into my new policy that the unexpected and unfortunate occurred . My dogs were in a battle with a groundhog and the groundhog won. Both dogs sustained injuries some requiring surgery. Embrace made it easy to submit claims and everyone I have interacted with at the company has been outstanding!!
Insurer: Embrace
By: Jacqueline Stone