154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,927 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,325 reviews
10,780 reviews
27,472 reviews
14,160 reviews
63,001 reviews
Category with most reviews
This chart shows the distribution of review categories.
Very timely reimbursement and good…
Very timely reimbursement and good customer service.
Insurer: MetLife
By: Lavonne
Amanda was the agent who helped me on…
Amanda was the agent who helped me on this most difficult phone call. I had to cancel the policy I had on my Pomeranian who passed away a couple weeks ago. I told her I'd been putting this painful phone call off because of the reality of my closure of losing him. He'd been with me just shy of 15 years. Amanda was very sincerely caring in her responses and understanding of my desire waiting until I could be ready for it. We talked about his life and how important he was/is to me, & she comforted me through that part of the call. But then Amanda & I had a happy continuation of the call. She felt my happiness in adopting my new one as we signed him up for insurance. We had a very nice conversation which started painfully but ended happily. I'm not positive about the date I've put here but it's within a couple days or so; like I said, it was a very painful call for me. Thank you, Amanda, for being such a kind-hearted person. God bless. Katie Adams
Insurer: Fetch
By: Katia
I love how easy it is to process the…
I love how easy it is to process the claims. I just would like to see more money coming back to me when I do place a claim. If I were to save what I pay and then pay as my dog needs care I would actually have more money.....which I am really considering.....
Insurer: Spot
By: CLAUDETTE FLORES
We are very Happy with Metlife Pet…
We are very Happy with Metlife Pet Insurance.
Insurer: MetLife
By: Peter
Avoid Figo. Terrible experience with them.
Scam. They'll come up with any reason not to pay a claim. Simple straightforward dog bite and 2 months later still nothing. They'll just close the claim and not bother to contact you. They lie about not receiving emails or documents. They'll try anything to avoid paying just to wear you down. We've had them for 5 years with zero claims, I can't imagine if it were a more serious health issue. Do yourself a favor and avoid Figo.
Insurer: Figo
By: Baker
No Issues with claim
Unlike our first claim, this one went through with no issues at all. I submitted the documents and received reimbursement 9 days later.
Insurer: MetLife
By: Lori
Already have a plan with you guys its…
Already have a plan with you guys its great
Insurer: MetLife
By: Jacqueline Montes-Cerna
Very easy to file a claim and the…
Very easy to file a claim and the response was prompt.
Insurer: MetLife
By: Nopmanee Cashel
MetLife pet insurance is a scam
At time of pet insurance purchase I did all that was requested of me by MetLife to start the policy, including giving the past 12 months of vet records for them to review. I pay $60 a month for the insurance. Our dog needed several visits to a dermatologist during the policy duration which MetLife started reimbursing me for. Then they stopped reimbursing me for dermatology visits when I would turn in the billing statements stating that they made a mistake and upon further review, the services were not covered. At this point, they had reimbursed me about $1600. It was my understanding that because I had turned in all my 12 months of previous vet records for MetLife to review before the policy started, they deemed the services to fall under the policy. 9 months after the last reimbursement payment to me, I get a letter from MetLife stating that I had 15 days to get over $1000 to them for the overpayment they made to me for ineligible services! Ultimately, I did everything MetLife said I needed to do for my pet to be insured under them, they made payments to me based upon their review of my previous vet bills and current situation, then 9 months later said I needed to pay them back $1000 of the $1600 they paid for dermatology services in 15 days otherwise I was going to be turned into a collection agency. Can you imagine if human insurance worked like this?!?! Covering medical bills and then deciding 9 months later not to cover them and saying people owe a significant amount of money back to the insurance company within 15 days! DO NOT GET METLIFE PET INSURANCE- THEY MAY COVER MEDICAL BILLS AT FIRST WITH PAYMENTS TO YOU INITIALLY, BUT AT THE END OF YOUR POLICY TERM THEY DEMAND THE MONEY BACK SAYING THEY MADE A MISTAKE.
Insurer: MetLife
By: MetLife pet insurance customer