224,898+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,898 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Your customer service is outstanding
Your customer service is outstanding, I can't say this enough times. My dog has been through an entire knee repair surgery, appointments trying to diagnose, treatment, and you have been there every step of the way helping me and paying claims. THANK YOU!!
Insurer: ManyPets
By: Gretchen
Submitting a claim is easy as pie
Submitting a claim is easy as pie! Even if it's not your regular vet. Love this company. This is my 2nd pet with Embrace.
Insurer: Embrace
By: Shelby L. Shoop
Slow to pay claims
Took almost 6 weeks for claim to be processed and paid. My dog had surgery with a hefty bill that I needed to pay for out of pocket as Pets Best doesn't have a direct pay arrangement with my provider. It took 39 days to be reimbursed which was unacceptable in my opinion. It was a straightforward claim. I pay my premiums religiously on time (including the 20-30% annual increases), but when it came to getting my claim reimbursed, Pets Best took their time.
Insurer: Pets Best
By: Thomas Logan
On August 30
On August 30, 2024 I had previously tried to cancel my insurance policy prior to the renewal date. The website was not allowing me to do so. After multiple attempts with system errors, on August 30th, I finally made a screenshot with the date stamp to confirm that my attempts were made prior to the renewal of my policy I have now been trying to chat with a Insurance advisor and currently sitting on hold for over 3 and a half hours, and still no resolution happening. To say I am frustrated is an understatement! It is now September 3rd with multiple attempts, multiple ways, I still have not been able to communicate with anyone.
Insurer: Sonnet
By: Brenda Visser
The friendly representatives at the…
The friendly representatives at the Fire Insurance company. And they send a card when your animal is deceased.
Insurer: Spot
By: Kristin Dionigi
Definitely worth having.
It was pretty simple to sign up for. Submitting a claim is also not that difficult. Does not take too long for them to process or let you knowbif more information is needed.
Insurer: ASPCA
By: William Approbato
Quick turnaround was appreciated.
Quick turnaround was appreciated.
Insurer: Fetch
By: Linda Miner
I have recently submitted claims for my dog.
I have recently submitted claims for my dog's emergency room treatment and follow-up appointments with an internist. I found that the process to submit the claim was very easy to do online. I was able to track the progress on the claim as well as receiving emails letting me know when the claim was processed. It all went smoothly and didn't take long at all. I received a check in the mail reimbursing me for 90% of the costs of the treatment. There is an option for direct deposit if you want to do that.
Insurer: ASPCA
By: Linda
Terrible, bait and costly switch
Do not get this insurance. They may start out reasonable but the second you have an issue they increase your deductible and policy costs by 3-10x the current amount. I have a 4 yr old dog, never even reached my $300 deductible. The renewal is $3000 deductible and $1100 annually. If you end up with a preexisting condition you can no longer be insured anywhere for that issue. They are not pet friendly they are board greedy. Move on to others.
Insurer: Fetch
By: Alex
PLEASE DON'T EVER CHANGE!!!!!
Incredible Customer Service Agent. This company is incredible. Please don't ever change.
Insurer: Fetch
By: Dr. Adrienne C. Morton