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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Best customer service
Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.
Insurer: Fetch
By: Laurie Borski
Best customer service
Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.
Insurer: Fetch
By: Laurie Borski
Best customer service
Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.
Insurer: Fetch
By: Laurie Borski
Best customer service
Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.
Insurer: Fetch
By: Laurie Borski
Best customer service
Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.
Insurer: Fetch
By: Laurie Borski
Best customer service
Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.
Insurer: Fetch
By: Laurie Borski
Best customer service
Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.
Insurer: Fetch
By: Laurie Borski
Best customer service
Megan was wonderful. She listened to my concerns about our policy and assisted making the needed adjustments so that it met all our needs. Her follow-up email was also kind and made me feel a valued client. I wish all my calls to customer service departments were as pleasant.
Insurer: Fetch
By: Laurie Borski
Terrible
Terrible. I adopted a senior cat from the AHS on October 26, 2023. She came with fresh bloodwork, labs and a clean bill of health besides possible age related arthritis and dental issues. She also came with a pamphlet stapled to her adoption packet pushing 30 days of Met Life pet insurance. I got her the insurance. When I adopted her, she was underweight (5 pounds). I followed up with my vet in December. She was given a blood panel which was fine except some mild kidney changes. She had a urinalysis which came back fine. Fast forward to September of 2024. She has been diagnosed with renal failure and guess what? After a year of paying premiums, they refuse to pay saying that it is a pre-existing condition. Save your money people. You would be better off putting your premiums in a savings account to provide care for your furbabies. Very disappointed! Update: 10/25/24 Metlife deleted my policy right off the website! It's not even listed under inactive. This is some shady BS! Time to alert the Minnesota Department of Commerce and the Attorney General's office. This is ridiculous. I asked that my policy not renew but instead they left the renewal and canceled my existing policy.
Insurer: MetLife
By: Joy Wollin
I’ve had a challenging experience
I’ve had a challenging experience with this service, particularly in terms of communication. It’s been difficult to get in touch with them, and despite being very thorough when gathering my dog’s medical history, the approach often feels too rigid and lacks flexibility. Several of my dog’s tests and needs were not covered, even though they were directly related to new symptoms caused by a recent environmental change. I’ve been waiting for over a week for a response to a pre-authorization I submitted. These tests are crucial to identifying the underlying issue and providing the care my dog desperately needs. Without coverage, I am faced with the heartbreaking possibility of having to put her down, as I cannot afford the necessary tests or provide the comfort she deserves without knowing what’s wrong. I hope they can improve their communication and reconsider the scope of their coverage for cases like mine.
Insurer: Embrace
By: Jen