218,376+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,376 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy claims process!
I found the claims process pretty easy. The direct deposit option for reimbursement adds another layer of simplicity. The very first claim took a little longer (a couple of weeks maybe), but once the first claim was processed subsequent claims were processed within a couple of days.
Insurer: Embrace
By: Anne S.
Terrible waste of money insurance…
Terrible waste of money insurance company terrible to deal with they don't pay out claims properly awful in person customer service they work Mon to frid and that is if you can ever even get anyone on the phone hours of waiting to speak to someone if it a long weekend good luck nearly impossible they have terrible customer service do not do a monthly payment with them what they don't tell you is you do there job meaning you have to keep updating you're financial information you're debit card number on the online account webpage so if you get more than two new debit cards a year don't bother they don't use traditional pre authorization like a normal insurance company they expect the customer to go online and update new card every time but what they also don't tell you is it must be updated five days in advance of the withdrawal date otherwise they say you didn't pay even though you updated the payment information on time instead I called it in to the phone prompt payment system and was paid up they kept my payment anyway and they said this isn't allowed and cancelled my policy anyway they cancelled my tenant policy even though it was paid before the due date I wouldn't have paid a dime had I known that I would have said go pound sand I paid well before the cancellation date I use CO operators for my car insurance and will be sticking with them for all my insurance needs they have excellent customer service do a normal pre authorization it's impossible to expect that from customers to update every new debit card when paid by credit card they charge 2% for a bill payment off my MasterCard so unless you pay the fee you have to use a debit card everytime useless after thoroughly reading my policy I realized I was being ripped off and didn't even have the co coverage I had requested when I had originally bought the policy this is not how good insurance companies do business with and the guy I finally got thru a week later spoke with a guy named Steven he is a terrible customer service agent ignorant rude man a fly by night operation want to not get what you paid for don't do business with this company
Insurer: Sonnet
By: Stephanie Jones
I like the summary of benefits paid
I like the summary of benefits paid. The only thing I dislike is The it takes to get reimbursed.
Insurer: Pets Best
By: Lori Kater
They do an excellent job at reviewing…
They do an excellent job at reviewing claims in a timely manner. I haven’t had any issues with them and recommend them to all of my friends with pets.
Insurer: Pets Best
By: Jill Schmidt
Customer Service has been great
Customer Service has been great ! My questions are always answered politely. I signed up for Pumpkin Insurance for my new puppy, Hunter. I submitted my first claim and was reimbursed directly to my checking account. Very easy process. Thank you for your great insurance ease of filing claims for reimbursement. Kat 🌻 & Hunter 🐾🦋
Insurer: Pumpkin
By: customer
Great pet insurance!
Very easy to use, great customer service and very transparent. No hidden fees or surprises. Great insurance!
Insurer: Pets Best
By: Chris
Jordan was very helpful and…
Jordan was wonderful and very knowledgeable and answered all of my questions ( there were lots) very patiently! He had me set up right then and there and I really appreciated his excellent customer service! Thanks again Jordan you’re awesome! 😀
Insurer: Fetch Canada
By: Andralee Hoy
Insurance is too expensive
Insurance is too expensive. It goes up every year and is almost impossible to continue. The well visit plan is not worth the money. You get back what you put in but have to submit receipt the wait for reimbursement just to break even.!
Insurer: Embrace
By: Donna Teeple
Your company is always so helpful and…
Your company is always so helpful and efficient with your processing of claims. It's great to deal with you.
Insurer: Spot
By: Cheryl Burke