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I have been with Embrace for over 18…
I have been with Embrace for over 18 years now. I use to ALWAYS give rave reviews about them. I've had good and bad claims yet I've understood how everything worked. For the most part, I have been generally happy.... Until NOW. I called to make a minor change in my policy and I was told that I had to CANCEL my existing policy and start over... My policy price increased 50% per month ($63 to $98) and the folks that you speak too are simply.....ambivalent to you... Ughhhh The ridiculous talking points.. "inflation" - - PLEASE... "its your zip code" .. Oh lots of claims where you live...... Whatever lie they are working off of at this time, as if we are completely ignorate on the other end. The company I use to love, now completely sucks. You don't give a crap about anything accept collecting and it shows.
Insurer: Embrace
By: LSL
Turned Around Time
The turn around time from when I submitted my claims was excellent. I do think that I should have been reimbursed for the X-ray.
Insurer: Embrace
By: CinCin
Very fast and fair claim settlement!
Very fast and fair claim settlement!
Insurer: Embrace
By: Sam Pollard
Very efficient
Very efficient. I do have one negative note and that would be that since I rescued and abused dog from Mexico with no medical history, the basic vaccines were mandated before she could be admitted to the hospital for a procedure that she needed for her ears. Those vaccines were not elective and I felt that they should’ve been covered under the procedure that I had to pay for.
Insurer: Spot
By: Diana Aiken
You should insure your pet or pets
The policy is affordable and easy to understand. I have had my pets insured for years with Spot. Claims are processed quickly. Customer service is always kind and efficient.
Insurer: Spot
By: Yvonne
The Worst insurance company
don’t bother with them. I have had this insurance for 7 years and previously had no issues, but then I got a new puppy in May of 2024. Made sure to get the insurance before I got the puppy and paid extra for the wellness plan they provide to cover her spay, shots, etc. Took my puppy for her shots and puppy check supposedly during the “14 day waiting period” of when the Illness insurance would of started, which I didn’t think would matter, since it was for shots on the already active wellness plan, but now that my sweet puppy needed surgery due to swollen inverted tonsils causing her to randomly choke and have heavy breathing, and the specialist vet stating to do the BOAS surgery at the same time, ASPCA said they wouldn’t cover any of the $5k for the surgery due to it being noted that she is a French bulldog at the first wellness puppy appointment and therefore the vet informing us that this entire breed may need surgery in the future for her breathing and to keep an eye on her as she grows. Seriously bull! I pay over $350 a month to this company and they used a wellness check where the vet is doing their due diligence to inform me of the breed itself against me and my puppy’s unexpected surgery. now I am stuck with this insurance company because anyone else would say anything before now is “pre existing“ and therefore I can’t leave. don’t use this insurance company!!
Insurer: ASPCA
By: Elizabeth
My first claim
My first claim was reviewed and processed promptly. The online form made it easy to submit and emails kept me updated on the status of the claim. Knowing how frustrating insurance companies can be to work with, this was a pleasant surprise!
Insurer: ASPCA
By: ElizaR
So easy to file a claim on line
So easy to file a claim on line. Fast response. Excellent customer service.
Insurer: Spot
By: customer
Excellent Service
The person who helped me out was quick to assist and answer all my questions.
Insurer: Prudent Pet
By: customer
Not very happy with Pets Best coverage
Not very happy with Pets Best coverage. I switched from Nationwide Pet unfortunately due to my employer contract changing. The reimbursement is not even as high and I'm finding charges deemed not covered now when they were with Nationwide. I picked the best policy with PB for reimbursement and still only get about 50% of my payment reimbursed back unlike 80-90% with my old policy. Just sad.
Insurer: Pets Best
By: gina