224,929+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Slow and denied valid claims
I purchased Pets Best most comprehensive plan after adopting a new dog, and now, five months later, I just canceled it. Don't bother with this company. Keep looking. In those five months, I filed two claims. Both claims two about 6 weeks to process and then they denied everything as "pre-existing conditions", including things like a vet appointment and antibiotics for an open wound that occurred two months after the policy started. Luckily, those were fairly small bills, but I can’t imagine how angry I would be if it was something more serious and more expensive. Based on my experience with them, I imagine that would involve some financial struggle while waiting for reimbursement on two month old claims followed by fighting for even longer to get the eventual denials reviewed.
Insurer: Pets Best
By: Justin Bradford
I had to cancel my policy because you…
I had to cancel my policy because you raised the rates too high for me to continue with Embrace.
Insurer: Embrace
By: Marilyn Leffle
I have just submitted my claim
I have just submitted my claim. Cannot give any feed back yet but will at later date
Insurer: Embrace
By: Judith Chavez
Claims have recently been paid in a…
Claims have recently been paid in a very timely manner
Insurer: Pumpkin
By: Joan Sussman
First claim was a breeze!
Our first claim was easy to make and handled promptly and professionally. Thanks to all!
Insurer: Embrace
By: Charles Motta
Have had pumpkin for a while no and…
Have had pumpkin for a while now and have no complaints. Very responsive
Insurer: Pumpkin
By: Alex
Excessive inquiries and delayed processing times…
Lengthy time for claims to be processed and excessive inquiries to vet clinics not related to the accident. Including a quote for services rendered to an unrelated vet. It was very stressful having Embrace ask other vets what they would charge for the emergency dental work. I found that to be a waste of my time, the vet clinic’s time, and waste of Embrace time/resources getting a quote that was not necessary to reimburse for the vet used for dental work.
Insurer: Embrace
By: Aleah
Friendly
Friendly, professional, paid balances in a timely manor. Highly recommend!!
Insurer: Pumpkin
By: Olive’s Mom