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Pet parents across the U.S. and Canada have left over 218,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims take far too long to settle
My truck was stolen March 1st. It’s now April 25th and I still haven’t received any settlement. They’re saying it’s because the truck was found, which restarts the whole process. I gave them all the information regarding that on March 21st. April 12th no one picked up the truck or went to look at it. I still haven’t received any settlement from them. Even when calling the adjuster and leaving voicemails saying “please call me back” I get emails saying “sorry I missed your call”. Timelines they give are not accurate and you’re lucky to get the response of “I’ll keep you posted as soon as we can move forward”. I’ve had to take a loan to purchase another vehicle since their claim is taking so long, leaving me with interest I shouldn’t be dealing with. Their rates are great. But if you have a claim, at least in my case, their rates reflect the service. Edit in response to Sonnet’s response. I’ve called multiple times. Have talked to 3 different people now. I get the same answer. Thanks anyway. I guess I’ll continue waiting.
Insurer: Sonnet
By: TM
Customer service and communication is…
Customer service and communication is AMAZING!!! They have always paid my claims. Thank you.
Insurer: Embrace
By: Lezlie Manukian
Very good service overall
Very good service overall
Insurer: Sonnet
By: Jimmy Marchand
Great experience
Super quick and easy process! Highly recommend.
Insurer: Healthy Paws
By: Amanda
Healthy Paws for the win!
When our three-year-old healthy cat suddenly had a major medical emergency, we didn’t think twice about getting her the care she needed. We quickly wracked up about $7,500 in vet bills, seeing a specialist and doing multiple tests. We had never submitted an insurance claim for a pet before, and we were nervous. Thank goodness we chose Healthy Paws to cover her when she was still a kitten! They reimbursed us for everything we expected, given the plan we chose. I can’t thank Healthy Paws enough for how easy they made the process and how quickly they processed our claims! It was a relief to know we wouldn’t have to shoulder the financial burden alone, and we were able to focus on helping our kitty recover. Thankfully, she is doing much better now and we are grateful to have our family member back to her sweet, playful self.
Insurer: Healthy Paws
By: Katie
DECEPTIVE
They cancelled my policy that I had for 12 years because it will be "not available in my state" How convenient! Now they offered me a new one, basically THE SAME COVERAGE, but triple the price! The new one will cover specialty food. When I sent the first claim, they told me they wont cover it because it was a "pre existing condition" Even when my dog was insured with them with NO GAP. The most deceptive company I've ever seen.
Insurer: ASPCA
By: Rolando Felizola
We are new to the Fetch Family
I had the pleasure of talking with Amanda Mellow on the phone. We were looking to change our carrier for Rascal. The company we are currently using was no longer meeting our needs. A friend recommended Fetch to us. Amanda was courteous, knowledgeable and helpful. She walked me through what Fetch has to offer, answering any questions as they came up. She made the decision to switch easy.
Insurer: Fetch Canada
By: M. Ward
Fast and Easy
My cat had a mass in her back leg and I was able to submit that claim through the healthy Paws website. Submitting the claim was very fast and easy to follow. My claim was completed in less than 4 business days and it covered 80% of the bill.
Insurer: Healthy Paws
By: Connie
Great Experience
I recently had the pleasure of using Embrace Pet Insurance, and I must say, the level of service that I received was wonderful! From the very beginning, when I called or emailed to get more information, the staff was professional, friendly, and incredibly caring. I would recommend Embrace Pet Insurance because of the professionalism, customer service, and services offered.
Insurer: Embrace
By: Kay Foster
Very happy I chose ManyPets
Extremely quick and easy to submit a claim. I have unfortunately needed to submit a couple since enrolling 2 years ago. Claims are paid fairly and they guide you through providing what you need if your claim documents are lacking. Very happy I chose ManyPets through my many options while conducting pet insurance research!
Insurer: ManyPets
By: Christa Migneault