223,999+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 223,999 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This is the first time I have Fetch Pet…
This is the first time I have Fetch Pet Insurance for my pup. It was rather confusing at first maneuvering through the site. Still is a little confusing when submitting a claim however I must be doing something right. Claims are processed in a timely manner and refunds are deposited to my bank. I called customer service once in the past year and was not pleased with the agent.
Insurer: Fetch
By: Whitewitch
DO NOT TRUST- very slow at responding and refuse to pay
DO NOT TRUST! They will find million excuses not to pay and blame pre-existing conditions even without actual proof. Extremely disappointing and frustrating experience. My claim was denied based on broad, generalized statements rather than a clear explanation supported by the actual veterinary records. I repeatedly asked the company to identify the evidence supporting its denial of each procedure, but those questions were never answered. Consumers deserve claim decisions that are transparent, evidence-based, and fully explained. I did not receive that. Also EXTREMELY long time to receive a response (months) but mostly there is ZERO response at all until you email/call multiple times. As for their ASPCA support: tiny, just for shows. This is an insurance company, not a "let's help animals" company.
Insurer: ASPCA
By: C P
Trupanion is amazing
Trupanion is amazing. Their customer service is best in class. They make the claims process so easy and are very straightforward on the reimbursements.
Insurer: Trupanion
By: Rachel
Nadine was so helpful and kind
Nadine was so helpful and kind. Thank you so much for amazing service. She used Obi’s name and was genuinely a pleasure to sign up with. Thanks again Matt & Obi
Insurer: Fetch Canada
By: Matt & Obi
My golden ate an onion
My golden tornado jumped up on the counter when we weren’t looking and ate a huge slice of Vidalia onion. Her breath confirmed it. The vet told us to come in right away. They induced vomiting, gave her fluids, took blood, and then gave her anti nausea medication. After we met the reasonable deductible, Trupanion covered all but the emergency vet charges. We will have follow-up bloodwork to rule out kidney or liver damage. But the vet believes they got all the onion and she will be fine. 😫
Insurer: Trupanion
By: Carla Faust Bare
Claims and speed of refund
Claims and speed of refund
Insurer: MetLife
By: customer
Quick pay outs but be careful in…
Quick pay outs but be very careful in giving your information or they will change things on you. I joined in the spring of 2019 and when you start you have to give all the proper information. On asking about which breed my dog is, there was no listing for it. My dog is a Puggle and there was no listing for that breed. There was pug and beagle. So I had to choose "small mixed breed". never heard anything about it. Did not make any claims for over five years. Fall of '24 and summer of '25 I had to make two small claims and they paid out with no problem. Suddenly fall of '25 they become "aware" of what breed my dog is, even though all of his records state his breed on it that I gave them a long time ago. Once I verified with them what his breed is, suddenly they changed my terms from $250 deductible/80% reimbursement to $500 deductible/70% reimbursement saying they would never have given the other payout numbers if they knew that he was a puggle. So yes they seem to review and pay out quickly, but be very specific everything that you do with them.
Insurer: Healthy Paws
By: Andrew Roberts
Pets Bests Came Through for Us
Earlier this year, our dog was diagnosed with a torn CCL, requiring surgery. Our vet provided us with a detailed proposed cost. The surgery went great. The preop, surgery and post op costs were all covered by Pets Bests. Our 4 claims were approved quickly and the funds received almost as quickly.