224,745+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,745 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good companylast few claims have been so easy…
The last few claims have been so easy and we receive payment the next day, which was super nice however a trip earlier when I had an emergency and Las Vegas took so long to process and kept asking for the same documents so that was a little disconcerting
Insurer: Embrace
By: LINDA BISCHOF
If I could leave zero stars that would…
If I could leave zero stars that would be my review. After waiting a MONTH past my pets vet visit I was notified my entire “illness claim” was denied. The insurance company categorized my pets issue as “allergies” even though it was very clearly noted on the vets visit notes that my dog had a severe ear infection. My pet had a similar issue over 2 YEARS ago and I’m assuming they’re using that information to claim this is a “preexisting condition” even though they list those as occurring within the past 12 months on their explanation of benefits site. I’ll be canceling my policy for both pets immediately and would caution anyone not to waste their time or money with this company. In addition to horrible service their customer service is also well below subpar. It takes an hour to get a human being on the phone (when you can) and you’re then told “they’re trying to hire more people, are short staffed, and this is why their service is so slow and takes over a month to get any resolution”. This company is a complete and total waste of your time and money.
Insurer: Pets Best
By: Ashley Goree
Successful sign-up
A pleasure working with you admin/account representative - extremely professional
Insurer: Embrace
By: Sheldon Cantor
Very Happy with Spot!
Spot’s coverage is excellent. The claims process through their app is so easy & fast too.
Insurer: Spot
By: Christen Chauncey
Great communication
Great communication and very fast service in getting your check to him. So far i have no complaints.
Insurer: Spot
By: Kim Gill
The WORST pet insurance
The WORST pet insurance! My King Charles Spaniel was in terrible pain with no known cause. My vet suggested taking him to an emergency vet for a work-up to determine what was wrong. The suspicion was a herniated disk in his neck because every time he moved he screamed in pain. It was the hardest thing to watch. An MRI was done along with multiple tests to better understand how to handle his pain and treat him. Of the $6,750+ bill Nationwide paid $165 and claimed the rest of his care for a congenital issue. The majority of the expense was for the MRI to discover what was wrong. Why have insurance if you can't have diagnostic work covered to understand how to treat your animal? It is ridiculous and predatory. Nationwide takes your money and covers very little. They also make it VERY hard to have your case reviewed and reconsidered. I absolutely would NEVER recommend them.
Insurer: Nationwide
By: Lori
Great insurance, cash back
Great insurance, cash back after first pet visit, well worth it
Insurer: Spot
By: Quintina Artis
My dog Ginger got hit by a car and the…
My dog Ginger got hit by a car and the bill was outrageous. Thank God I had embrace insurance. I submitted the bill to and they took care of everything for me. Within a week, the check was in the mail, and then I had more bills to submit to embrace and The payment was there in three days in my account. I recommend embrace to everyone I talk to if they need Pat insurance for their animal like me.
Insurer: Embrace
By: Nancy johnson
It’s worth the wait.
I’ve had a really good experience w/ PetsBest. I highly recommend it to all my friends & dog training clients. Personally, I can cover the cost of regular vet bills, but the skyrocketing prices of emergency vet care can be catastrophic. I’ve come to realize that pet insurance is now a necessity to financially protect pets during unexpected emergencies Its can literally be the difference between life & death. I personally chose a high deductible w/ low co-pay. I had to use Pets Best twice for emergency surgeries within the first year. I am extremely thankful for Pets Best. My 3 yr old lab would likely not be here today w/out it. Submitting the bills was super easy. I just took a photo of the itemized bill stating paid in full, and submit it through the app. Both times Pets Best covered the full 90% of everything I submitted. The only reason I only gave 4 out of 5 stars is 1) The pet owner has to pay the full bill to the vet at time of service (thank goodness for CareCredit) 2) The claim sits for several weeks (w/ no movement on the account) before Best Pet begins to investigate & process the claim. That stage takes a week or more. Once the claim as been approved, it makes another 5-7 business days for the money to be deposited into owners account. It leaves the pet owner potentially paying a hefty credit card interest payment and stressing for weeks wondering if the claim will be paid or denied. Despite all that, I still highly recommend Pets Best. In the end, Pet’s Best has always come through for me & my dogs.
Insurer: Pets Best
By: April Parke