224,738+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,738 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The customer service on Embrace Pet Insurance is simply top notch!
Insurer: Embrace
By: Linda
Pet's Best Doesn't Care about your Pet. They are f'n vultures
So yesterday I accidentally cancelled my pet's insurance because my brother was moving out and hoping to take our family dog with him. My brother didn't realize until he was walking our dog that the development he just moved into had a small dog only policy (under 10lbs) and that there was no way he can take our dog with him. Today (less than 24 hours later) I called back Pet's Best to tell them the dog was staying with me and they said they couldn't change the cancellation I put through and if I wanted to get a new policy they get me one but any issues she had before would be considered pre-existing conditions and they would no longer cover it. After expressing how upset I was with their answer all the customer service rep could say was "Well that is your fault you cancelled". If your pet is like a child to you as it is to me this proves they don't care about you or your child so they can go f*ck themselves.
Insurer: Pets Best
By: Sergio
Wonderful customer service experience!
I just want to give a big shout out to Tyler at Pets Pluse Us. He was very helpful in educating and explaining a handful of things we were uncertain about. He gave us peace of mind that we have our Labby girl all taken care of when it comes to her insurance! Thanks again Tyler!
Insurer: Pets Plus Us
By: Owen
Carmen was exceptional
Carmen was exceptional. She helped to get our cats and my daughter’s cat signed up. She was patient and very knowledgeable. She is so very kind. Very professional. Lived her and so thankful for her help.
Insurer: Prudent Pet
By: William Perun
Caring for Senior Dog
We adopted our dog Bear about 5 years ago he was 9.5yrs old when we adopted him. He has had tummy issues and last weekend we thought he would not make it home. He was in the hospital all weekend and I knew that no matter the cost we had our pet insurance that would help cover his care, it really helps with keeping our senior dog healthy.
Insurer: Embrace
By: Cyndie Young
Don't do it.
They were quick and great about reimbursing us until we met our deductible and filed a claim for over $1,000. Then they sent us a list of his ALLEGED pre-existing conditions which is BS and a long list of what they WILL NOT cover for 12 months because he's already been seen for them.
Insurer: Embrace
By: Marigail Cooper
The best insurance
The best insurance! I have had my dog insured for 6 years with HealthyPaws and am so happy with our experience. They are prompt with our reimbursement everytime! And even better is how caring and compassionate they are! My dog had major back surgery and they sent an email to check on how he was recovering! It was so kind! Definitely recommend!
Insurer: Healthy Paws
By: Lucinda Arias
Kyle was very helpful to us with the…
Kyle was very helpful to us with the submission of the claim for our cat. We have been very satisfied with this company over the many years we have had this coverage.
Insurer: Embrace
By: Liz
Joshua was very clear in his…
Joshua was very clear in his explanation of what my new pup’s insurance plan is.
Insurer: Fetch
By: Leslie Sabin
So far all of my claims have been…denied
So far all of my claims have been manipulated to fall under the categories of the 2 conditions my dog was treated for prior to having insurance. So I’ve paid $825 for insurance….& over $1k in vet bills that I am going to continue to protest . I want my new puppy to be insured but this is not encouraging me. I understand the onset would secure coverage but modifying & extracting small details from a larger condition/visit to provide reason to NOT cover is horrible business.
Insurer: Embrace
By: Elizabeth Ayala