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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick & great reimbursement
The claim took less than two weeks to process and I was reimbursed about 70%!!! So awesome. This is such a financial relief. I’m happy with my Spot experience overall.
Insurer: Spot
By: Jessica
It's like a scam!
If I could give a lower review I would. I have paid for their wellness plan as well as the accident/illness insurance but after filing my claim I've been given the runaround. It's like a scam! One of the requirements for the wellness plan coverage was to send in his last assessment at the vet. I sent it and so did the vet. Now they're saying it's not enough. The documentation they're requesting is not something I've ever seen a vet document before. It's a way to get out of paying for the coverage I have paid for!!
Insurer: Embrace
By: Delia Ford
Exceeded expectations
I’ve used them a couple of times and very prompt and paid claims quickly . Would highly recommend
Insurer: Spot
By: Denise H
Having Spot allowed us to save our…
Having Spot allowed us to save our dog's life. Claims and reimbursement are easy. We will never be without Spot again!
Insurer: Spot
By: Elizabeth Senter
Absolutely unsatisfied previous customer
Well first things off I purchased a policy and well I paid money but they can't seem to find my policy they took the money immediately but now I have to wait up to three business days to find out if I'll actually get the money back if they can find out where it went at sonnet insurance. I forgot to add I absolutely did call and a "ticket" was put in. I will absolutely call again, however I shouldn't have to call and bother you to do YOUR job.
Insurer: Sonnet
By: Holly
I’ve had your Pet insurance for a while…
I’ve had your Pet insurance for a while now and never had the opportunity to use it. My dog Cody, a little Shih Tzu had a seizure and I had to rush him to the emergency pet clinic. I notified you A Day after and you were so kind and everyone took care of everything I didn’t have any questions. Everything was very clear and how to do things and you settled everything for me quite quickly and I thank you so much. It’s quite a relief Cody so far is doing fine.
Insurer: Spot
By: Patricia Frey
Makes a very stressful situation quite…
Makes a very stressful situation quite a bit easier and clearer as to what needs to happen and their responses are quick and the employees are knowledgeable and friendly.
Insurer: Trupanion
By: CHERI
Pets best has been great for me
Pets best has been incredible. After having two dogs go through serious health complications with no pet insurance, I’ll never have a pet again without it. I adopted my new pup last year and very quickly got insurance. It was extremely easy to set up, and figure out what met my budget. Thankfully I did. She has had a tough time with her stomach sensitivity. It’s led to many vet visits. After meeting the deductible, everything has been paid back to me in a timely manner. Very simple uploading vet bills through photo. The only thing I would say needs some work is the app functionality. Sometimes it will ask you to log in multiple times. It just needs some updates. Customer service has been friendly, efficient and well educated every time I’ve had to call.
Insurer: Pets Best
By: Alexis Wise
Highly recommend
After a few days researching pet insurance I choose Fetch Pet. I liked the wellness option especially for a new puppy. Nadine was super helpful answering all my questions. Speaking to a real person with little automation to get to her, made the experience much easier. The app is a plus. I haven’t submitted any claims and hopefully I won’t need too. So far I am pleased with my choice and highly recommend Fetch Pet.
Insurer: Fetch Canada
By: Wendy