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Pet insurance declined due to Diarrhea
We have 3 dogs which one of our new dogs was with another insurance provider… we put them all under 1 peppermint insurance… our new puppy had diarrhea under trupanian and when we switched to peppermint they said Diarrhea is a preexisting condition even though no veterinarian has given a diagnosis… the last vet visit was over 1000 dollars and they declined it based on pre existing condition of diarrhea again with no diagnosis… they did blood work and tested for Addison and fecal culture … no diagnosis… so how can peppermint say diarrhea would ever be a preexisting condition without any diagnosis… so disappointed with peppermint… if my / other dogs were not senior dogs we would leave for sure … now it would be 2 hard … I would like to know what people think that diarrhea with the many causes with no diagnosis can be a pre existing condition… or is this just a money grab
Insurer: Peppermint
By: Andrew
Wellness Plan Recommended
Having the BestWellness Plan nearly paid for itself on my puppy’s first vet visit. I was pleasantly surprised at how easy it was to file my claim on the app and my reimbursement was in my account in just a couple days.
Insurer: Pets Best
By: Kara Baxter
First Time Claim
After researching numerous pet insurance companies, MetLife was the one that offered the most of what I was looking for. I rescued two kitties and the claim process was simple and my reimbursement, after meeting the deductibles, was fast. I did have to call customer service regarding a question I had about my claim. I spoke to Donna, a wonderful person! She answered all my questions about my claims. I did not feel rushed and had a better understanding of my claims and policy. I would definitely recommend MetLife to my family and friends that are looking. Thank you and keep up the great work!
Insurer: MetLife
By: marlene
Fast turn around on the billing…
Fast turn around on the billing reimbursement!
Insurer: Pumpkin
By: customer
Disappointed with the service
Disappointed with the service. Two of my claims have been on hold, despite the needed records being sent over via email. The interface is not capable of allowing you to update/push info so someone from Embrace can view the new info. We called and the person who was helping couldn't advise why it was on hold or what the status was. It's been two months with no solid update, not really worth what we've been paying for this service.
Insurer: Embrace
By: Katrina Hasson
Pre-certification for Treatment
Fetch reviewed an estimate for treatment from my veterinarian and issued a pre-certification number within 24 hours upon receipt.
Insurer: Fetch
By: Donald
STAY AWAY FROM EMBRACE ! They do not pay the claims!
Embrace will look for an excuse to not to pay the claims. In my case I submitted a claim in June3rd 2024, they claimed that they needed the medical records, which i submitted to be accepted as a client, and they indicated they did not received the medical records. Actually I have verbal confirmation they received those medical records and they did not hanged the hold on my claims. Complete Incompetence. I strongly suggest to go to Nationwide Pet Insurance. As soon as I can I will come back to contract that insurance. Pablo Benitez
Insurer: Embrace
By: Pablo Benitez
Embrace has been there for my dog Keanu…
Embrace has been there for my dog Keanu when he was feeling ill. It helps to choose a plan that works well for you and your pet. It helps to get reimbursed after a pricey visit. There was time where Keanu was nauseous for a week and took him to emergency care and the bill was hefty but it helped my little guy. I later got reimbursed a descent amount to help ease my finances due to the deductible I have on his plan. If you want to save some money with certain visits embrace is there and there customer service is there to adjust the plan to your needs.
Insurer: Embrace
By: Adrian Burga
Beware
Beware! Use any other pet insurance but this one. They start off great paying the small claims but when something becomes an issue they like to say it’s “pre existing” their rates jumped 40% and they are real quick to charge your card the monthly fee. If my pet had pre existing conditions then why did you pay them out at the beginning? Pneumonia is not pre existing. Pumpkin Lemonade Figo Spot is the worst. UPDATE- Review the account- these are not preexisting conditions- your company paid out several claims for the same issues from 2023.
Insurer: Spot
By: chrystal morales
Best decision I have ever made
I cannot begin to explain how amazing Prudent Pet has been. My best buddy, Archbishop Clarkifus of Clarkington Abbey (his friends call him Clark), was diagnosed with cancer. Unfortunately, it was in an area and at such a progressed stage treatment wasn’t really an option. The diagnostics and initial visits were such an unexpected expense. Thankfully, Prudent Pet was there to get Clark the care he needs. If not for his policy we would not have been able to determine what was going on and immediate euthanasia would have been the only option. Being able to see exactly where his tumor was allowed the vet to provide amazing palliative care. I was sure I was losing my best friend on Sept 4th. Instead, I’ve been able to keep him comfortable and happy, with regular vet visits to monitor the cancers progress and tweak the treatment plan as needed. I know this is the beginning of the end for him, but I cannot thank Prudent Pet enough for all of this extra time loving on the Archbishop.
Insurer: Prudent Pet
By: maggie