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Sad experience...lesson learned
My cat Lucy 10 yrs old had to have emergency surgery to remove her right eye on 8/13/24. After being told the surgery needed to be done immediately I called ASPCA pet insurance at 4:00 that afternoon. Having read the claim form there is a place you can check "to pay the vet". That meant to me ASPCA would do a pre-certification. While speaking to an agent named "Bunny" I was told how to fill out the claim form and send an estimate from the vet to an email address. After waiting for three hours I called back only to be told by a supervisor that pre-certifications cannot be approved after 5:00 pm!! It was now 7:00!! Finally after three hours of crying the Vet offered me a payment plan if I put down $1000 which I did. I called today 8/26/24 to followup on the claim. I stated I had final actual numbers to report. Spoke to Michael and after a very long conversation he said he would cancel the old claim and I should start a new one. I went to my online account and saw that the claim had been denied due to a pre-existing condition. It was not the old condition of the eye that caused the need for removal it was an accident to the cornea! What I cannot understand is why I was not told of the decision not to process the claim AND being told to submit new documents when the claim was DONE!! Needless to say I will never buy pet insurance again I will save that money to pay for future care for Lucy!!
Insurer: ASPCA
By: Kathy Ek
Safe
Hello, when ever I've called guidance in submitting my claims...representatives are very knowledgeable courteous... I feel safe having this Embrace for my Dog Insurance.....
Insurer: Embrace
By: Gloria Desilva
Several things… first the company does…
Several things… first the company does a descent job of reviewing records and making sure claims are consistent with the plan your pet has. However the process takes WAY TOO LONG. 4 weeks in my most recent case, and the case review time keeps getting longer and longer. I also really don’t appreciate the bait and switch type tactics that they employ after a year of insuring with them. They jack up rates substantially. Then they threaten you when you call to complain and / or cancel. I found the exact same policy through Pets Best at 20 percent less if I canceled and reenrolled my pet. They spent a good 20 minutes telling me how they wouldn’t cover preexisting conditions on the new policy. This hasn’t been a problem. I am curious how this will work out this year at renewal time.
Insurer: Pets Best
By: Chris M
Amanda Mello was very attentive and so…
Amanda Mello was very attentive and so easy to talk to! Thank you Amanda for a great customer service!
Insurer: Fetch
By: Glecy G.
Fantastic Experience!
I had a fabulous experience with the rep Rebecca from start to finish. She very clearly explained all my options, she reviewed comparisons with me, and was immediately accessible. She even texted me to follow up and was just really awesome to work with. I really appreciate that. Hopefully I won't have to call Prudent Pet soon to use the policy, but if I do, I am fully confident in their ability to help me and my precious dogs and cat.
Insurer: Prudent Pet
By: Andi Martin
Joshua Sabado answered my all questions…
Joshua Sabado answered my all questions clearly.
Insurer: Fetch Canada
By: Alev Serindag
Easy to navigate information
Easy to navigate information. Good prices and coverage
Insurer: Pumpkin
By: customer
I decided to make the switch to Spot…
I decided to make the switch to Spot pet insurance after my prior pet insurance didn't pay a dime back after 5 years. Spot has already reimbursed more in one year for our fur babies. The preventative costs that are covered was really the high point. Spot has been easy to work with and we have been happy thus far.
Insurer: Spot
By: Alicia