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Pre-existing Condition
We have two pets with Embrace. A senior dog and a less than two-year dog. The lesson I'm learning with our senior dog is it seems like every claim is tied to a pre-existing condition and the claims are denied. The response I get from the adjuster tells me I could go back to my vet for additional information if I feel the claim is not justified. It seems to me that if there was a possibility of a loophole or missed diagnosis the insurance company could reach back to vet for additional information. I would not know what to ask for whereas the insurance company could speak directly to the vet knowing exactly what other information may be available to possibly honor the claim. I question myself if pet insurance has value for the price paid on senior pets (dogs in this case).
Insurer: Embrace
By: Steve Cowan
Very helpful experience!
The representative was thoughtful and knowledgeable and very pleasant to work with!
Insurer: Fetch
By: Alexandra
Answered all my questions
Answered all my questions - quick response and approval.
Insurer: Prudent Pet
By: flyaaronmsn.com
Amanda is personable and I just loved…
Amanda is personable and I just loved our interaction! I absolutely loved everything about this process. She made it easy and was very informative! Thank you Amanda!
Insurer: Fetch
By: Michelle Linn
So far the reimbursements have…
So far the reimbursements have absolutely paid for the premiums that I have paid. Well worth it and glad I got Spot for my 5 month old Chihuahua
Insurer: Spot
By: Customer
I feel it’s really sad that my puppy needs to die
I feel it’s really sad that my puppy needs get violently ill or die before the insurance will pay for his surgery. My puppy NEEDS to be neutered because his testicle never dropped which causes severe problems.
Insurer: Embrace
By: Michal Johnson
good pet insurance company
easy to figure out what is covered, and submitting the claim process is relativity easy. Good coverage. The only downfall is that with most pet insurance you pay out of pocket first and submit the claim and wait. So you do have to have a savings acct for the fluffy loved one in case of accidents, But having this coverage does help with the costs in case issues do arise. best price for me and insurance for my furry family member.
Insurer: ASPCA
By: A. Okeefe
the two ladies I spoke with from…
the two ladies I spoke with from Embrace Insurance were knowledgeable and courteous. And they helped me get to the website and submit my claim. I want to thank both of them.
Insurer: Embrace
By: customer
Actual real live customer service!!
I have not had to submit a claim thank goodness but did need help with my account and adding on a new pup. Tyler the rep that helped me was friendly, fast, and efficient. Thank you for access to a live person. My issue would have been frustrating to try and fix using AI chat bots.
Insurer: Embrace
By: bonnie jackson