224,328+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,328 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Didn’t cover much
Didn’t cover much. Claims process complicated, repetitive and time consuming. Foreign customer service unable to answer questions. Moved to different company.
Insurer: Spot
By: Jessica Steinacker
Excellent Prompt responses and support when I…
Prompt responses and support when I needed it most without any hassle.
Insurer: Spot
By: Sunnie
I loved them year 1
I loved them year 1, but now I am in year 2 and my rates literally doubled +. I had to reduce coverage to make a semi reasonable payment. I live in Washington were vet expenses are ridiculous so you cannot be without insurance for your pets. I did call to "complain" or more accurately understand. She said you are not penalized for filing claims, rates are determined by inflation, deductible and coverage. So basically I will now be paying even more on the back end since many things are not going to be covered. Excellent customer service and they are pretty easy to use once you figure out how to do it.
Insurer: Embrace
By: Virginia Mathes
Easy claim filing online
Easy claim filing online. I had my reimbursement in my account within a week. Very fast and efficient.
Insurer: Spot
By: DJV
Healthy Paws is the best!
Healthy Paws has been a lifesaver in managing the care of my two male dogs. One has a chronic illness which requires ongoing medical care and Healthy Paws allows me to care for my dog in the manner he needs not just in the manner in which I can afford. Customer service is outstanding and reimbursement is quick and simple.
Customer service person was very nice…
Customer service person was very nice and knowledgeable… I’ve only had embrace for a short time but every time I’ve called customer service, they’ve been very nice to deal with
Insurer: Embrace
By: Sher S
First time we filed they responded back…
First time we filed they responded back with multiple requests to get records from the vet. After 2-3 exchanges they said we could apply the amount to the deductible. Second time I tried to file, repeat…send more paperwork and more paperwork, and again more paperwork. Obviously trying to wear you down to give up. Then after all paperwork my dogs claim was denied as a “illness” rather than injury. He injured his arm muscle playing with another dog. How is that an illness? Bottom line is they won’t pay. One major insurance scam after another. Do not waste your money. I spent over $1,000 here and could not get a $175 claim paid when I needed it. Just put $100 in savings every month and your better off.
Insurer: Embrace
By: Gerald Miller
Excellent customer support
I haven't had to file any claims yet, but have talked to support several times to adjust our policy and pay premiums. They are knowledgeable, very helpful, and resolve every question quickly!
Insurer: Embrace
By: Joan Halligan
Highly Recommend
I have been using Healthy Paws for all these years ever since I adopted my cat in 2019. It's the first and only Pet Insurance I have ever used (after comparing with many other options) and I am really glad I made the right choice. My cat got diagnosed with CKD late stage II and now stage III this year and it's absolutely devastating. Frequent trips to the Vet and caregiving at home are not easy and the anticipatory grief knowing he will probably leave me in the near future is the hardest part. Among all these, the one I feel most fortunate and grateful for is that I have a reliable Pet Insurance for him. Filing claims has been an easy process and Healthy Paws is always quick with processing the claims and sending reimbursements. I truly recommend it to all the pet parents and to get your pets insured as soon as possible before they have any illness or pre-existing conditions.
Insurer: Healthy Paws
By: A L
Josh Sabado ,an employee from Fetch
Josh Sabado ,an employee from Fetch, took the time and answered all my questions about the accident/illness plan as well as the wellness plan for my new puppy. Dozer. He was very knowledgeable and kind.
Insurer: Fetch
By: Sherri