224,914+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The customer service is really awesome
The customer service is really awesome. They answered questions for me and made it really easy to understand my policy.
Insurer: Spot
By: Antonia Smith
They were very quick and efficient with…
They were very quick and efficient with my claim
Insurer: Spot
By: Darlene Fuller
Excellent company for Pet Insurance
Excellent company for Pet Insurance. Glad I picked them. No problem with claims and very responsive.
Insurer: Spot
By: Myra’s Mom
Just submitted a claim
Just submitted a claim, can't wait to see how it goes! The only issue I had was entering the Vet, and then when I refreshed it worked. I'll update soon!
Insurer: Embrace
By: Donna Rocco
They will refuse most of the claims
Please be cautious with this pet insurance provider if you don't want to face difficulties when you need them the most. Although their charges are lower compared to other providers: 1. They delay payments for a very long time. 2. They often deny claims, stating it's your mistake. 3. If you raise an issue, they will easily let you go. I was with them for one year and got nothing in return. I wasted my money on premiums and medical expenses, and now I have to start over with a different provider.
Insurer: Fetch Canada
By: Mubeen Taj
I have had Embrace for about 4 years…will always keep them.
I have had Embrace for about 4 years now, having three of our dogs covered by their insurance. Their claims submission process is very easy, and they process the claims promptly. Their customer service is great, and their coverage plans and choices are numerous to fit your needs. I highly recommend Embrace. They are also compassionate and understanding when dealing with you.
Insurer: Embrace
By: William McKenna
First time to send in a claim and…
First time to send in a claim and refund was deposited within a few days . Great experience Thank you
Insurer: Spot
By: Anja Rose
Great service
Clear, responsive and helpful. Great service
Insurer: Sonnet
By: Bob from Ottawa
Claims process is too slow
Claims process is smooth. Claims processing and payment is too slow. Waiting for 3+ weeks for a claim to be processed and payment for claim is unacceptable. I front the payment for the vet bill via credit card and racking up unnecessary interest payments for slow payment of claim 😕
Insurer: Pets Best
By: Bryant Chan
Embrace has been the best pet insurance…
Embrace has been the best pet insurance company for my cat. Their representatives are always patient and attentive. They work well with my cat’s veterinarians and collect requested documents thoroughly. My only complaint would be that the Embrace website and app have a habit of not working or showing the same information. Should your claims ever get duplicated or removed, it’s always best to communicate back to Embrace by phone. Once you are able to speak or email directly with one person, the claim process is much smoother.
Insurer: Embrace
By: Susana Delgado