224,914+ Pet Insurance Reviews You Can Trust

Yahtzee's Hip Dysplasia

"Yahtzee was experiencing pain in her hip and the vet diagnosed her with hip dysplasia. We paid the vet and filed a claim with Pets Best. We received an immediate email confirming the claim had been received and another email a week or so later letting us know the claim was still under review. It's nice to get an update so you don't think nothing is happening. Once the claim was final we received an email explaining the decision and received reimbursement by direct deposit shortly after. The whole process as very simple and not stressful at all! "

Convenient service

Quick and helpful support team

We have a cat with some pre-existing conditions. After a regular annual check-up, as usual, we submitted a claim. Initially, the claim was rejected because one of the items in the invoice was related to the preexisting conditions, despite explicitly mentioning that items associated with the pre-existing conditions are not included in the claim amount. However, after the appeal call the claim was quickly re-checked and was properly attributed to the wellness rewards. And by "quickly" I mean that it was rechecked in 2 days, while the initial review took almost 2 weeks. So the overall experience is good - minus for the lack of attention on the initial review, plus for the quick and helpful support team and quick re-check.

Kind & helpful

Kind & helpful

Very efficient handling of claims

Very efficient handling of claims

great

Payment on timely manner

Satisfied Dog Owner - I submitted my documents and the…

I submitted my documents on or about Nov 12, 2024 and the process was easy and convenient. The claims department worked very fast in completing my claims. Very satisfied and would definitely recommend the insurance especially for a puppy.

Customer service is very helpful and…

Customer service is very helpful and very kind!

Embrace your awesome!

Embrace your awesome!! I recently changed my pet insurance and I’m so glad I did. My experience from the beginning has been outstanding. I filed my first claim on a Monday and Embrace paid on Wednesday. Thank you all for your help and hard work.

Great to work with

Great to work with. Not the cheapest, but they make up for it with great service. No regrets