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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Transparent, fast for the big things, good communication
I have had Pets Best for a little over two years now after I rescued my pup. Overall, I have found them to be entirely transparent on his coverage, what the decision on my claims are and why, as well as any updates and changes along the way. I will say, at times, with my smaller claims (he receives monthly allergy shots during the warmer months), they do not process them super quickly but they send status updates and do get to it. The one time I had to use them in a more emergency situation where he needed surgery, they responded to the claim very quickly and were wonderful to work with. They direct deposit closed claims right to my bank account and I get communication along the way as they do. I have recommended them to friends who have also had positive experiences. Including one who had a major, several thousand dollar surgery, and they had reimbursements within three business days.
Insurer: Pets Best
By: Jenna DeMarco
Overcoming
As with all things being new, time is never on your side. Once all of the hurdles were overcome the end result was worth the first time experience.
Insurer: Embrace
By: Michael Friedman
Easy claim process
Very easy to submit a claim--took less than 2 minutes. The response from Embrace was timely and satisfactory. I can rest more easily knowing my pets will be covered if they become ill.
Insurer: Embrace
By: NRV
Easy claim process and fairly quick…
Easy claim process and fairly quick processing.
Insurer: Fetch
By: lisa
Embrace always finds an excuse not to…
Embrace always finds an excuse not to pay what you spend since I have this insurance, they always come up with an excuse. I'm tired of them never paying, a lot of talk but they don't pay. I'm going to change to another insurance that has more peace of mind for me and my dog Lola. I'm retired and I live only on my paycheck and sometimes I think I can't even pay other bills. Omg, how hard it all is.
Insurer: Embrace
By: Sonia Albuerne
Quick & easy
Spot is simple and easy to file a claim with fast turn around times!
Insurer: Spot
By: Anonymous
Almost impossible to cancel
When you want to cancel, they make you wait for hours on the phone. You need to call them and they transfer you to the only agent in the world. They just hope you hang up before they answer!
Insurer: Sonnet
By: Victor W.
All good things
Just remember cancel fees of you old policy if its not the renewal date. There is a down payment of 2 months so the initial setup fee can be pretty high.
Insurer: Sonnet
By: Ifty
They’re fine if you have time to argue.
They consistently deny my claims stating my invoice is unclear (the invoice is a direct screenshot or file from email) impossible to be blurry or illegible. I always appeal and send them the exact thing I have already sent them and then it’s good enough.
Insurer: Embrace
By: Jo Studioso
There needs to be more options for…
There needs to be more options for diagnosis or at least a general exam with the Additional Details for actual description of what was happening.
Insurer: Embrace
By: Diane