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Prompt and regular updates on claims
Prompt and regular updates on claims
Insurer: Fetch
By: Ronald
Prompt and regular updates on claims
Prompt and regular updates on claims
Insurer: Fetch
By: Ronald
Always exclusions for nothing
Any observation in the file becomes a medical condition and therefore an exclusion Pet plus Us put an exclusion on my file for any illness related to my cat's ears because her ears were "a little dirty" at her last appointment. Having slightly dirty ears is not an illness, I contested. My veterinarian has filled out an official statement stating that my cat's ears are "remarkably normal." Pet plus Us does not want to know anything and maintains its exclusion. In short, if your animal is not perfect, without any link to an illness, you will have exclusions. Does your pet have a runny eye? Exclusion for eye diseases. Has your pet gained a little weight? Exclusion for overweight and associated conditions. Is your pet losing more hair lately? Exclusion for skin conditions. Any OBSERVATION recorded in your animal's medical file becomes an exclusion. Be careful with this insurance company! They really don't inspire confidence in me. My 3 year old cat in perfect health (no illness in the past, no medication, nothing) has 3 exclusions! When I read the contract drawn up by Pet plus Us, you would swear that my cat is chronically ill: no coverage for the ears, any illness related to weight and any urinary system problem. All this because of "a little dirty" ears (but remarkably normal, as written by the veterinarian), 0.96 pounds overweight (large male of 5.96 kg) and a consultation because I was worried about his attitude after a change of sort of litter. My veterinarian himself doesn't understand at all. However, his statement is not considered at all.
Insurer: Pets Plus Us
By: J
Latest 1 comments
Similar experience. Did you find another company that was easier to work with?
5 STAR
Very pleased with Embrace Pet Insurance! I love the wellness benefits.
Insurer: Embrace
By: Christina
Great service, friendly staff
Called in, spoke to a real person- no sitting on hold! Very fast and friendly
Insurer: Prudent Pet
By: debralllaol.com
Be ready for Healthy Paws to deny
Be ready for Healthy Paws to deny, deny, deny like the movie Erin Brockovich, your claim. If your dog has ever had an allergic reaction or skin irritation in the past they will deny the claim. I submitted a claim when he developed a rash after swimming in the bay. He kept scratching which created infection. It went away after treatment with antibiotics, medicated baths and a cortisone injection. It turned out my wife and I had the same itch and bites after swimming with him.Researching I found its called swimmers itch which is generally caused by nymph jellyfish, crab bacteria and a few others which could be in the water. They denied coverage saying he had been treated for an unrelated skin allergy in the past. Like the movie Erin Brockovitch there response is deny, deny, deny. Find a more reputable company.
Insurer: Healthy Paws
By: John Stuart
Great company
Great company. Fast and efficient. Have been a client for 3 years plus and am very satisfied
Insurer: Trupanion Canada
By: Lindsey Pelechytik
You guys have been amazing to work with…
You guys have been amazing to work with very easy! Thanks so much 5 stars
Insurer: Spot
By: Lisa Fischer
No Claims Lots of Hoops!
Terrible service! We pay approximately $168 a month, been insured for 2 1/2 years, 2 dogs, never had a claim, I now have a claim for one of the insured dogs, they needed records, I got records, needed more records, I got them more records, the claim is not large but was over her $200 deductible, 1st claim in over 2 1/2 years for either dog, and it has been NOTHING but jumping through hoops. I've called multiple times, it's nothing but frustration. No claims for 2 1/2 years and this is what I get!! Still not resolved.
Insurer: ManyPets
By: Anne Mead
Poppy - Boston Terrier
My 7 1/2 year old Boston Terrier Poppy was diagnosed with a heart condition a few years ago and Trupanion has been so wonderful in assisting me by covering a good portion of her heart medication. As well, Poppy had a serious eye condition (corneal ulcer) in the Fall of 2023 where they also helped me by covering the expenses after the deductible. I appreciate their help so much.
Insurer: Trupanion Canada
By: Sharon