219,411+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,411 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They have terrible customer service
They have terrible customer service - they ask me to send the receipt numerous times for something I buy monthly for my pet’s medication. It’s so frustrating dealing with people who clearly don’t care. Can’t wait to cancel my plan next year - I’m not dealing with this anymore.
Insurer: Embrace
By: Dee
Top rate customer service always.
Top rate customer service always.
Insurer: Embrace
By: Andrea Morales
Quincy’s Surgery
What a relief to receive my reimbursement for my dog, Quincy’s surgery. It would have been tough financially but our pet insurance paid 90%. I am very satisfied with my insurance.
Insurer: ASPCA
By: Donna
So far so good
So far so good. Prompt service !
Insurer: Spot
By: Jennifer Hedden
I love the extra care you put into…
I love the extra care you put into sending a toy and welcome box!
Insurer: Pumpkin
By: customer
Easy to submit claims and timely…
Easy to submit claims and timely response
Insurer: Embrace
By: Michael Coleman
Changing companies is confusing and it…
Changing companies is confusing and it seems like our pricing will go up which makes me second guess my decision
Insurer: Pumpkin
By: customer
I have been a customer of this company…
I have been a customer of this company for six years with auto insurance. In the beginning, the price of the policy was good for my budget. After that, however, every year the price of the policy began to rise by $70-$120 per year. This can no longer be sustained. I do a side by side insurance quote on the same car with the same coverage terms on their site and guess what? If I take out insurance with this company now, my price will be twice as low. THERE IS NO REASON FOR THIS TO HAPPEN. On the other hand, this company has no customer service whatsoever. No contact phone, no discussion of terms, etc. I CHANGE THEM.
Insurer: Sonnet
By: Angel
Processing Time
The length of time it takes to process a claim is TOO LONG!!!! I do not understand why it is taking 30+ days to process a claim. I’ve been a customer for years. I pay my bill every month on time. I would like to see the claim process be cut in half to no more than 15 days. Hire more people! It sounds like you are short staffed & need more help. Customers should not have to wait this long to get a claim processed.
Insurer: Pets Best
By: Emily Danner
Registration was easy
Registration was easy; filing a claim was simple and the guidelines were clear and precise . User friendly website/App is perfect!
Insurer: Spot
By: Trish