224,903+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,903 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very Positive Experience
Was very easy to use the Embrace calculator to figure out an acceptable payment for the Embrace insurance and Wellness plans. I chose Embrace primarily for the Wellness Plan that many other companies do not offer but when I did have a medical claim it was fully covered almost immediately. When I had a question recently the Customer service person was knowledgeable and helpful. My experience with Embrace has been very positive.
Insurer: Embrace
By: susan s
Affordable, easy registration, amazing customer service!
I signed up for Fetch this week and could not have been happier with the service I received both before signing up and during the process. Pet Advisor Amanda brightened my day and made the registration process super quick and simple. She was friendly, knowledgeable, and professional. It was easily the best customer service experience I’ve had in a long time; like I was talking to someone I’d known for years. Thank you Amanda, and thank you Fetch. I’m looking forward to being a customer!
Insurer: Fetch Canada
By: Rachel M
No hassle ever!
Super easy to contact, agents are knowledgeable and personable!
Insurer: Sonnet
By: Alida Weatherbee
Customer service is quick to answer any…
Customer service is quick to answer any questions via text. Very easy to upload bill and request reimbursement. Got my reimbursement check within a few days! Very happy with this insurance company thus far and have recommended to several friends.
Insurer: Prudent Pet
By: Alexis
The whole process took one week to…
The whole process took one week to resolve.
Insurer: Fetch
By: Ryan
We are evaluating policies for a dog…
We are evaluating policies for a dog and Pets Best is half as much as the other Company we are considering. We had questions that could not be answered through their website or sample policy (e.g., what is a “participating Veterinarian” to be used to decrease the waiting period after initial enrollment) , so I tried contacting them via chat, but the system was overloaded and they directed you to the website or to call. I called them, noting that they don’t make their number easy to find on the website and the phone tree hurdles you need to clear to get someone are quite the gauntlet; that alone took 2 minutes 14 seconds. I was on hold for 20 minutes with no end in sight and decided that if it’s this difficult to reach them then we don’t want to do business with them.
Insurer: Pets Best
By: Shelly Habel
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter
grateful
I can’t express how grateful I am for the peace of mind that Embrace Pet has provided me. Their customer service is exceptional, always friendly, and ready to help with any questions. My premiums are affordable, and the claims process is simple. I highly recommend Embrace Pet to all pet owners looking for reliable, trustworthy insurance. They've truly been a lifesaver!
Insurer: Embrace
By: Joanne Long
Processing claims…
I am so glad that I have Fetch Pet Insurance. My claim was processed really quick. It's nice to get a portion of your bill back. Whenever I had to contact Fetch, the representative was so helpful, understandable of my questions, professional and courteous.
Insurer: Fetch
By: Debbie
Happy Customer
"Submitting the claim was simple. The payment was made in a timely manner. The amount paid was exactly what it was supposed to be so no having to debate the payment. The EOB was very easy to understand. I am extremely pleased! "