224,929+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims and call backs…
I put in a claim they denied it saying it was precisiting as of 11/22/24 and guess what?, that was the 1st vet visit for my cat since becoming a member and it was after the allotted grave period by 2 days so I cammed them and the rep said I would have to talk to someone in billing and he transferd me then I left a voicemail and here it is several days later and still no call back yet they didn't hold back taking the 2 cats monthly fee this morning. So I will probably be canceling membership in 30 days before another payment is ran for either of my cats.
Insurer: Embrace
By: Myriah Alves
Great app and quick response
Great app and quick response, everything went smoothly with my claim.
Insurer: Spot
By: Jose Monroy
Customer service helped
There was a small problem getting the notes from an Emergency Vet Clinic, but the customer service at Embrace helped me solve that problem quickly. After that, my claim was processed very quickly.
Insurer: Embrace
By: Charles Ellis
They took care of a lot of my bill I…
They took care of a lot of my bill I have a puppy that had nothing done to her so her first appointment was recent
Insurer: ASPCA
By: Edward Freedman
the online process for filing claims is…simple
the online process for filing claims is fast and easy. I get automatic deposits when approved. This takes less than a week usually.
Insurer: Embrace
By: Teresa Friel
Josh as well as Rosa were absolutely…
Josh as well as Rosa were absolutely awesome in explaining the policy and how it works. We were going to look for other options, but with the help of Josh ans Rosa we decided to stay with fetch pet. Thank you Rosa and Josh for there assistance.
Insurer: Fetch
By: Jayson Bal
Excellent turn around with my pets…
Excellent turn around with my pets claim. This is the best insurance for your pet, they are fair, reasonable and the website is so easy to use. I highly recommend this Pet insurance .
Insurer: Embrace
By: Maria G
This is my 2nd review
This is my 2nd review - I'm SO happy that I chose Embrace Pet Insurance. Excellent coverage, customer service, speed of claim processing, and best of all Embrace stands by the product they sell - peace of mind.
Insurer: Embrace
By: Donna R
Baseless Declines
Absolutely horrible company, claiming vomiting and diarrhea are pre-existing conditions regardless of the reason and any future claims for the next 12 months will be denied if they involve vomiting and diarrhea. Language from Embrace included: "A pre-existing condition can be a clinical sign of an actual diagnosed condition; however, we do not need an actual diagnosis for a clinical sign in order for it to be pre-existing." What? Clearly stating they do not need an actual diagnosis to deny a claim. Vomiting and diarrhea are symptoms, not pre-existing conditions, and can be caused by any number of diseases, incidents, etc. To arbitrarily deny any future claims regardless of the reason is absurd. This company has earned its reputation for baseless declines and I strongly recommend finding another insurer. In addition, very poor customer service with adjusters that have no direct lines...it's impossible to get in touch with anyone, let alone the same person.
Insurer: Embrace
By: Laurie Barrett