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This is a hustle, get another insurance company
Basically lots of double talk and bs. Too many hoops to jump through when its time for them to help, except when they take your money.
Insurer: Pets Best
By: Kareem
Tried multiple companies and spot has been the best
I don't have much to say except that I've been with a few pet insurance companies over the year, and Spot has been one of the most cost-efficient (especially for our older dogs) and has been one of the easiest to process claims with. As expected, new conditions took a little longer to process (a couple weeks) because our vet needed to submit copies of medical records - but otherwise, the claims are started via the website or their app and submitted within minutes, most claims are completed within days, and they're directly deposited to my account. The entire process is smooth and the UI works great.
Submitting a claim is so easy
Submitting a claim is so easy! With the new year starting really rough for us, it's super comforting to know we can keep up with my pups bills. Thank you!!!!
Insurer: Embrace
By: Lina
Spot insurance is the best decision…
Spot insurance is the best decision I've made i have it on two dogs and I've had two claims and after my deductible was paid they started paying immediately. On both claims I received my money within 3 days. They are easy to deal with without asking all kinds of questions. I just send the bill in that I paid and they get on it quickly. I won't ever be without this insurance.
Insurer: Spot
By: Debbie Smith
Over $400 in charges. only $60 paid
On a $400 claim, Pets Best denied all but $60 saying "wellness maximum benefit exceeded." These were claims for January - when did I exceed my annual maximum benefit for the year? Also, it doesn't appear the unpaid expenses were even credited toward my annual deductible - what a rip-off.
Insurer: Pets Best
By: Jeffrey
Really good customer service
Really good customer service. Never had to file claim so can’t address that
Insurer: Embrace
By: Lily’s mom
Only about the money
I have witnessed my premiums skyrocket in the past 4 years from $400 to my latest premium of almost $1100, with having NO claims submitted during this time. Beware, run like hell, it’s all about money for this company. I enquired that, because I had no claims submitted, would my premiums offer some sort of a reduction. Answer was a flat no. Pathetic Company
Insurer: Fetch Canada
By: Ed
Very professional
We have been with Sonnett for over 7 years and we had a claim last year. The company had us take vehicle in for appraisal which was done in a week and the car was wrote off and we receive our funds 5 days later. A very healthy payout. Unfortunately we will no longer be able to renew at end of Jan 30th as they are no longer servicing Alberta. It's unfortunate but I highly recommend them. Great rates, friendly staff, I hope we will find another company that can fill their shoes.
Insurer: Sonnet
By: Debbie Hokanson
Miracle Pup
Our sweet Catahoula leopard dog, Odin, was diagnosed with hemangiosarcoma this past June. My husband and I were devastated with the prognosis we got. He's my soul dog and I knew I needed to do anything and everything I could to help him, and because we had Pets Best, we were able to take on the challenge of fighting this aggressive cancer. We have been able to work with a surgeon in the Lehigh Valley Region of Pennsylvania, an Oncologist near Philly, and of course our primary vet in the Poconos, to get him as much help as possible. In June, we were given 1-3 months with our boy. I am so grateful to say that he is doing so well 6 months later and beating all the odds! If it wasn't for Pets Best, we would not have been able to do all that we have for him. I don't like to think about the decision we would have had to make without knowing that Pets Best had our back throughout this process. Because of this, I will never not have my pups on their insurance plans 🤍 thank you endlessly for helping up through one of the hardest times of our life. Odin sends so many face licks and tail wags 🐾
Insurer: Pets Best
By: Karli