219,493+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,493 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great customer service
Great customer service, helpful, knowledgeable and kind
Insurer: Pumpkin
By: customer Gina
Easy to file claim
Easy to file claim, online and live help available if needed. Quick and efficient.
Insurer: Fetch
By: Susanne
Very easy to submit a claim
Very easy to submit a claim
Insurer: Embrace
By: ZAWROTNY, JESSICA
It was definitely quick service
It was definitely quick service. I wish I had more back, but I know it depends on the plan.
Insurer: Fetch
By: Brandie
Had to change bank account info
Had to change bank account info. Very easy and agent was so nice
Insurer: Spot
By: bobbie
Well I did a review research and it's…
Well I did a review research and it's appear to be 50/50 BUT I took a chance on this company & the staff was professional & very informative & focused on our information(kudos katherine) the short end I didn't like the transaction billing dont give you a transaction record and its very strange in these times that you cannot have a transaction code when your charge for the service they actually make you check your bank statement...didn't like that at all but I remained fair and stayed in tuned...so hopefully the service is great
Insurer: Embrace
By: MrROCKMUZK Crenshaw
Sent in 2 bills
Sent in 2 bills. One new and the copy requested showing paid on old bill when we returned from a long vacation. New one covered and old one still not processed because you closed it while we were away.
Insurer: Pets Best
By: Kenneth Spiegel
Waste of money
They’ve been happily taking my money for my 8 month old puppy since I got her 4 months ago. I got her a check-up when I got her. When she got an eye-infection they denied my claim because they don’t have medical records from 1 year before I started the plan (before I got her, before she had ever been to a vet). Do not waste your money with Fetch.
Insurer: Fetch Canada
By: Rosie Lines
I've had ASPCA pet insurance since my…
I've had ASPCA pet insurance since my dog, of 4 1/2 years old, was a puppy. Being a lab, i got the insurance because of their notoriety of eating everything. Little did i know that when he was 1 1/2 old he would develop epilepsy. he is on medication 2x a day with 2 different medications and has been doing well on those medications. it can be expensive, but this insurance covers the cost minus 20% after the deductible is made, which is huge. however, since my insurance renewed in august, i am having a problem with submitting claims. it used to be an easy process which involved taking a picture of the receipts and Rx label and submitting. Since the renewal, the claims have been rejected and i've had to resubmit multiple times until it is approved. i'm not sure why or what i need, as i keep submitting the same documents. this process needs more explanation in the response email because if i try to call i get qued into a very long phone wait. more transparency in filing claims would be helpful. if i get a resolution, i will change my rating to 5 stars
Insurer: ASPCA
By: Dede E
easy to put in claim
easy to put in claim receive refund less than a week you get back the percentage that you asked of your refund bill was $108 i got back 75 dollars
Insurer: Spot
By: Gabrielle Waits