224,825+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,825 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very good customer service
Very good customer service , and excellent on line service
Insurer: Sonnet
By: Richard Lavallée
Spot insurance is a fraud
Spot insurance is a fraud! Totally a waste of money! Processing time, even if you include all the correct documents takes up to 10 business days! They try not to pay for things that you are covered by and you have to fight with them about it and threaten to sue. I DO NOT RECOMMEND THIS INSURANCE.
Insurer: Spot
By: Rhiannon Martina
Quick and easy enrollment and claim processes
Enrolling multiple pets is easy and the discounts offered per additional pet are good. Submitting claims is also intuitive and quick, and the reimbursement process through direct deposit is very convenient.
Insurer: Spot
By: Karla T.
Highly Recommend - 9 years and counting
I've had this insurance for 9 years - with one of my dogs needing multiple expensive surgeries. HP has never questioned a claim or tried to deny a claim that should be paid. Reimbursement is typically within days. Although rates go up as the pets age, they've never hiked up rates because of the number of claims I've submitted. Highly recommend
Insurer: Healthy Paws
By: Sarah
Itis very easy to submit a claim
Itis very easy to submit a claim. Thank you
Insurer: Embrace
By: Raymond
it was alot of back and forth.
it was alot of back and forth. But payment approved quickly.
Insurer: Fetch
By: Ana
My claim was quickly processed
My claim was quickly processed! Good explanation of the claim.
Insurer: Fetch
By: Cyndi
I just had a simple request
I just had a simple request, to correct my email address. It was very simply corrected after it was kindly and professionally explained that this is a change I need to make myself inside my account. I am easily confused sometimes by the layout of different pages, but once Arya pointed the path, it was embarrassingly simple.
Insurer: Sonnet
By: David MacLeod
friendly and professional
over all great service.
Insurer: Sonnet
By: Shirley Deschaine
TERRIBLE COMPANY. This company is incompetent.
TERRIBLE COMPANY. This company is incompetent. They won't approve anything and are terrible. Your denied claims DO NOT go towards your deductible. Something I wish they would have disclosed in the policy when signing up. My pet had a cough due to something completely different than what he is dealing with now, and they won't approve his claims of over $1500 because they think it's pre-existing. I even had my Vet write a letter claiming it was not pre-existing. Still won't approve. I then used their Rx platform to order my dogs antibiotics, I paid for next day shipping. Well it's been 6 days and my pets meds are still not here. When I asked about it, they said someone used a USPS label instead of the FedEx label they were supposed to use that I paid for. The rep said that it would be delivered today, but now it's saying tomorrow. What the heck. I HATE THIS COMPANY. I have never used such a sad excuse for a pet insurance company till Fetch. My pet is battling pneumonia and a collapsed lung and has been without his antibiotics for an ENTIRE WEEK. While the reps are competent and accommodating, the company they work for is such a scam. I am spreading this far and wide and plan to take this to social media to spread the word even further not to use this company.