224,929+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great service
Great service, fast claim processing and fast reimbursement. I really recommend them.
Insurer: Pets Best
By: Ivan
Thank you, Don :)
Don listened to me very patiently and carefully. He was so polite, kind, and helpful.
Insurer: Fetch
By: Colleen Kirby
Caring and Communication
The loss of my dog was difficult. Embrace let me know they care and expressed condolences. They also communicated with me frequently on the status of the claim and any issues they were having with veterinarians. A phone call to customer service resulted in quick settlement of any issues. Very happy with the service, professionalism and caring from Embrace!
Insurer: Embrace
By: Harold Varner
Joshua was very kind
Joshua was very kind, patient and knowledgeable. I am new to pet insurance and rally am trying to wrap my mind around it and had many questions. After speaking with him I feel confident in the chosen policy, confident in my interaction with Joshua and over all confident with Fetch. Thank you Joshua!
Insurer: Fetch
By: Kelly
So far all of my claims have been easy…
So far all of my claims have been easy to processed. Communication was relayed whether is it’s delayed or what to expect next. Direct deposit option i opted for has been very good and my refunds credited directly into my account within a few days after the decision has been made.
Insurer: Pets Best
By: Pacharee K
Easy claims processes
Embrace processed my claims very quickly and it was an easy process. I just wish I knew the timing requirement as I went to put them all in at the end of the year when the deductible had been met and missed out on 10 months of vet bills- around $1200. My advice- submit them the day of the appointment. They will accumulate them for you and start reimbursing once the deductible has been met.
Insurer: Embrace
By: Tracey J
Easy process
Easy process to sign up my cat. I really like the online comparison to other pet insurances. Very helpful!
Insurer: Pumpkin
By: Corina M.
Follow-up to "Appalling Service" review…
Follow-up to "Appalling Service" review Jan. 2, 2025 It is now 2 weeks after my original post. Since then, the experience has somehow been even worse: 1. I contacted a broker on Jan. 2, 2025 to ask why I continued to show a missed payment even though the correct credit card information was on file, and attempt to resolve this issue in good faith. I was told that I had received a registered mail notice informing me of a pending cancellation of my policy – which was untrue – I had received no notice of pending cancellation via mail 2. I made a one-time payment to clear the balance and was told that the case would be escalated for review to reinstate my account. I was told that it would take 2-3 business day and that I should monitor my email for updates. 3. After not receiving any updates for 7 business days, I contacted a broker again on Jan. 13, 2025 and was told by a broker that my policy had been reinstated and that it would take 1-2 business days for this to be reflected in my online account. Nothing was done. 4. I received an auto-generated email the evening of January 15, 2025 notifying me that my policy had been cancelled. 5. After following the escalation process outlined by Sonnet on their website without any response, I escalated to the Office of the Ombudsperson who are specifically mandated to ensure fair treatment of customers and adherence to company policies. Instead of taking the escalation seriously, I received a message saying that the needed to check to ensure that the correct escalation process had been followed up to this point. It's incredible to me that the organization within Sonnet who is paid to protect the customer doesn't even care about the customer! 7. My next course of action will be to file a complaint with the General Insurance OmbudService. Who is going to hold Sonnet accountable??
Insurer: Sonnet
By: Joel Allen
Terrible
Terrible. People with zero medical knowledge are following a vague flow chart that is divorced from reality. An allergy will prevent your pet from getting reimbursement for ANYTHING because they are "secondary symptoms." Giardia is NOT a symptom of an allergy. Simply garbage. Cancelling coverage now.
Insurer: ASPCA
By: Baloo The Bear
Deny Deny Deny
Fetch denied medical coverage due to lack of documentation requirement that is found on one sentence of a 36-page claim document. Even though my pet had no pre-existing medical conditions - Fetch denied the claim and was delinquent in providing updates about their review process claiming several 'truths' such as claim documentation takes up to a week to upload and it takes several days to review, etc. I wasted over a thousand dollars on a policy and hours on the phone chasing an insurance company and trying to convince them to do the right thing to no avail. --------------- In response to the reply from Fetch - I believe your understanding of our situation is inaccurate which isn't surprising considering I receive conflicting information from Fetch regularly. Here are the facts: My pre-authorization for coverage was for the leg not previously injured and surgically repaired which Fetch also denied, but as it was pre-existing I did not dispute that conclusion. What was very disappointing to learn was the other leg was not covered despite having medical evidence from the veterinarian that it was in good health both at the inception of the policy but also at the 30-day mark of the policy when there was an expectation for us to provide 'a certificate of knee health' to indicate there was no pre-existing condition of that leg. Fetch decided that because that exam and 'certificate' wasn't provided to them in the first 30 days - they would stand on that very specific and shaky ground to leverage the opportunity to deny coverage suggesting they place higher value on profitability vs. customer experience and/or pet health. The choice to do the right thing was simple - yet it wasn't taken so I am offended at any communication from Fetch which indicates sympathy. If Fetch was sympathetic or empathetic to our situation they could make the choice to cover a 'certified' healthy knee that was healthy for the first 6 months of the policy (the entirety of the waiting period). Instead they chose to bow out because the notation of health occurred on day 60 vs. 30. Even though we all know that if the knee was healthy on day 60 it was certainly healthy on day 30. If you're truly sorry then cover the claim or just refund me the money I've wasted on this policy so I can try to cover these medical expenses myself.
Insurer: Fetch
By: Mark Alan Norton