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It's been 4 months
It's been 4 months, and there has been no payment of the claims submitted. All paperwork from the vet's office was submitted 3 separate times. They denied the claim, without notifying me, and stated when I reached out 3 times that they needed further documents PRIOR to the claim. I explained, repeatedly, that there are NO other records since she was a rescue from a family getting rid of the kitten. She has no other paperwork, and she was flown in from another state to save her. They said they'd note that and that would be fine. No, they denied it again and claimed they needed a year's worth of documents prior to the submitted claim. Again, I explained - there are NO other documents as she had never been seen previously. Still...nothing. They are clearly just reading from a script, as I hear the exact same wording again and again when I deal with the incompetent call center who has no power to effect change at all. This company is fraudulent. Do not be fooled by the cute website and such. They are not in the healthcare business at all, and it's a real shame that the ASPCA would tarnish its name with these BUSINESS dealings. Stick to rescuing animals, and stay out of the business side of dealing with animals, because this service is not about helping animals at all.
Insurer: ASPCA
By: Tom Spalla
I have submitted my receipt several…
I have submitted my receipt several times. I have 2 dogs that were both seen the same day. Each dog has totals on the receipt followed by tax and total. Each time you send it back saying the receipt is not readable. This is total BS. The receipt is CLEAR, your just not wanting to honor your part!
Insurer: Embrace
By: Andrea
Try hard to get out of paying for emergencies
Have had this insurance for almost 10 years, but as usual when you really need them they what to classify an accident as a medical condition to get out of paying emergency vet bills.
Insurer: Pets Best
By: David Beckwith
You make it so easy to submit a claim…
You make it so easy to submit a claim and are very quick with a response. Thank you!!
Insurer: Embrace
By: Linda Leach
Recent Claims
I submitted two claims in two weeks. While I didn't receive a full reimbursement on the first claim, Embrace really did a good job explaining the reason why. Also, I do like the app/webpage...very intuitive.
Insurer: Embrace
By: Rod A
Switch to Petsbest
Just started with Petsbest I have had gone through 2 other insurances before was not happy Sent a claim in to be processed by PB it was done quickly have spoken to Customer Service also to ask a question very helpful pleasant.So far I am so happy I switched to Petsbest 👍👍👍👍👍
Insurer: Pets Best
By: Lisa
Great experience great customer…
Great experience great customer service. Great prices. Fast claim submission love Fetch!!!!
Insurer: Fetch
By: Niesha Ingram
Carla was very nice and gave me a lot…
Carla was very nice and gave me a lot in the information I needed to start with my new pet. I really appreciate it. She’s a very nice
Insurer: Fetch Canada
By: andrew mcgrady
Great service
Great service. Prompt responses to a very user friendly online system. Easy to use once you get the hang of it. Very pleased so far.
Insurer: Sonnet
By: Tony Farrell
Super Fast process
While like all insurance not everything you want is covered and there is always the co-pay what I really liked was that all claims have been processed within 48 hours of submission and payment was followed just as quickly.
Insurer: Embrace
By: Richard Thorogood