219,498+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,498 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Disappointed customer
One been a customer for over 4 1/2 years. In the beginning I really liked the service. They were quick to review claims and fund them. Phone calls were answered in a short period of time. In the last year, I feel that services have declined. Phone calls can take over an hour before they’re answered. Claims will sit in review for weeks. All in all I feel like the service is not as efficient as it once was.
Insurer: Embrace
By: Norma Alvarado
Three year old poodle unexpected cancer
Our three your old poodle mix was diagnosed with papilloma squamous cell carcinoma, a typically non-metastazing, but fast growing cancer on her upper palate. This was a terrifying diagnosis, requiring a costly treatment. Pets Best, helped cover a significant amount of the cost. The online form was extremely easy to fill out. We received our refund within a couple of weeks. I was not aware that dental cleaning was an add-on, but urge all pet parents to get regular dental check-ups for your pets. This was an unexpected cost in an otherwise healthy young dog and are grateful for Pets Best Health Insurance.
Insurer: Pets Best
By: Veronica N
Embrace Makes Everything Easy
Embrace makes it easy to file a claim online. About 45 minutes after I filed my claim I received notification that it was approved. Because I signed up for direct deposit the money will go to my bank. I also spoke to a representative to recover my account and he was fantastic.
Insurer: Embrace
By: Philip Kearley
Service Provided, Happy Customer
I was happy with the speed once all documents were provided. There was a small delay because more records were requested, but once that happened I was able to get my reimbursement quickly. We've had this service for years and it came through when our baby had an emergency.
Insurer: Embrace
By: Kim L
Embrace has been such a life saver
Embrace has been such a life saver! From multiple surprise ER visits to a diagnosis of hip dysplasia at under a year old, to random tests, Embrace has been there for us. Our dog would, without a doubt, not be receiving the same level of veterinary care if not for the coverage provided by Embrace. We don’t have the wellness rewards so we pay for routine things out of pocket, but for all the extra stuff, Embrace has covered our claims and been quick to process our refunds. We once got our ~$900 emergency vet visit refund in less than 2 days after we submitted it. Once we were having issues receiving our refund (because we changed bank accounts and didn’t realize) and customer service was so kind and helpful and got things processed quickly. It’s so nice to know we don’t have to make the choice between saving money and getting our dog the treatments she needs. Also having access to the 24 hour vet chat is such a source of relief when we’re questioning something with our dog. I recommend Embrace to any dog owner and really recommend getting coverage started as soon as you get your dog. I’ve been a customer for almost 4 years, with one dog, and plan to use Embrace to cover all future cats or dogs in my family. Thank you Embrace!
Insurer: Embrace
By: Sarah Stone
My experience with Embrace
I am very unhappy with EMBRACE. I thought I would get caring, helpful responses and I received the opposite. EMBRACE REFUSED ANY OF MY CLAIMS. They stated my dog's elevated liver enzymes were a pre-existing condition. However, even after my vet attested that there could be many causes for those results, Embrace did nothing to help me with my $3500. vet bills. I cancelled my policy.
Insurer: Embrace
By: Nancy Lewis
Prompt, transparent and fair
Pumpkin makes the submission of claims transparent. They notify you immediately that your submission has been received. They review the submissions quickly, usually within a couple of weeks and send you notification of the decision, which is well documented and very fair. They then electronically deposit your reimbursement into your bank account within a couple of days.
Insurer: Pumpkin
By: Linda
The knock I have on Embrace is their…
The knock I have on Embrace is their system of getting and acknowledging records that have been sent. They had everything they needed to approve and didn't realize it until I called. That call was handled very well by Milton(?) and confirmed reciept and they'd go to work on the claims. And they certainly did respond fast and approved what was in the system. Overall, shy of how the records were handled, I'm very satisfied about Embrace and would recommend them to pet owners.
Insurer: Embrace
By: Richard Ford
They communicate well
They communicate well Very timely with claims Cute app too
Insurer: ManyPets
By: Cathy Torcivia