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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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If I could give them a zero I would
If I could give them a zero I would. I have the policy for just two months. I am absolutely furious. My dog had a medical emergency the day before Christmas, and I submitted my claims along with her vet records, expecting a timely response. Instead, I waited. And waited. I called three times, only to be told each time that my claim was "processing." Then, Pumpkin Insurance canceled my policy. I refuse to continue paying for additional months of coverage when their claims process has been so blatantly negligent. After further investigation, I found that they did send an email regarding the claim—but no one ever made an attempt to call me, and their emails were filtered into my Spam folder. And yet, despite this, they denied my claims, falsely stating that they never received my dog's vet records. That is a lie—they most certainly did. To make matters worse, they had the audacity to send an email with the subject line: "Your Pumpkin claim was recently completed. How did we do?" Are they serious? I will be pursuing legal action and reimbursement.
Insurer: Pumpkin
By: Angela Crochet
Website is Nationwide knows how to do pet insurance !!easy to navigate
Website is easy to navigate. Excellent descriptions and the price is awesome with great options.
Insurer: Nationwide
By: Bobbie
asking irrelevent document to deny the claim and poor customer service
I submitted a claim for an accident (My dog's eye got scratched) in December of 2024. They asked for medical records from 2022 and 2023. I tried to contact them via chat and call. It is IMPOSSIBLE to reach to a human. I had to chat with the bot and tell them I wanted to cancel my policy because could not get any help from anyone regarding my claim. My dog was healthy and he did not have any doctor visits except for vaccines(which are not covered by his insurance) those years. Finally, I was able to talk to a human agent. He was not helpful at all and I ended up canceling my pet's policy. They do anything to deny your claim and I don't recommend this insurance to any pet owner.
Insurer: Fetch
By: Negar Haghighi Nicki
My agent was so kind and went above and…
My agent was so kind and went above and beyond to get my kitty policy going. She was fabulous.
Insurer: Nationwide
By: customer
Josh was great
Josh was great! So helpful and got everything done fast! I appreciate that!
Insurer: Fetch
By: Molly Siegrist
The claim submission process is EASY and INTUITIVE
The claim submission process is straight forward and I found it easy to do.
Insurer: Embrace
By: Richard
Fetch is THE WORST
Fetch is THE WORST. I called to cancel my policy because I wasn’t able to use it for a costly emergency and the customer service provider convinced me to keep it, I filed 3 claims all of which were for BASIC things that were supposedly covered under my policy. Each time they asked for more information for the things I was claiming, I provided them and was denied everytime. I more than met my deductible and ended up having to pay out of pocket for everything my dog was seen for. Each time they gave me some BS reason as to why I couldn’t be reimbursed. Do not use them, this is totally a scam!!!!
Insurer: Fetch
By: Candace Honecker
Scammy behavior when you need help
I’ve been with pets best for years without filing claims. 2 years ago I filed a claim when my dog got an auto immune disease. Not only did they fight me every step of the way to get reimbursed but now they double the monthly cost every year. It takes months to get reimbursement and now I’m stuck paying either $300/month for one dog who is generally healthy or cancelling altogether. They seem great at first but like all insurance companies, in the end all they want is a profit without having to pay out.
Insurer: Pets Best
By: Laura
Great customer support!
Great customer support!
Insurer: Embrace
By: John Chastain
Easy to use claim submittal process
Easy to use claim submittal process
Insurer: Embrace
By: customer