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Great communication and fast payment. Very transparent company!

Petsbest works fast to pay claims, my reimbursement was direct deposited 9 days later for the initial claim, and the follow up claim took 2 days! The customer service is exceptionally helpful and friendly and I couldnt have asked for a better company to insure my big babies.

We have multiple pets insured by Pet Partners. In particular, Trevar, our Scottie was without major medical issues for many years under his policy, however over the past two years medical issues arose-numerous diagnostics, surgeries, chemo, hospitalizations, etc. Needless to say our veterinary costs was exhorbatant but of course we would do whatever possible for our "Buddy." Two particular months of medical costs were in excess of $6000. Pet Partners (based on our policies)reimbursed us at least $4600. Although their premiums are a bit higher that some other companies, the coverages they offer are top notch and their reimbursements based on policy selection as you can see by the above receipt, are exceptional. They also give you an extended amount of time to file, and once filed benefits are dispersed promptly.

Let me start by saying I never write reviews, positive or negative. The recent events with our 4 year old basset hound compel me to share our experience with Healthy Paws Pet Insurance. We took our Buddy Lee to his regular vet, as his eyes had a slight discharge, and he seemed lethargic. The vet immediately suspected glaucoma and sent us directly to a veterinary ophthalmologist. The ophthalmologist confirmed the diagnosis of acute hereditary glaucoma. We were sent home with the suspicion that Buddy Lee had lost vision in his left eye, but that maybe his eye could be saved. Treatment with oral pills and eye drops was immediately employed. This story does not have a happy ending. Four days later it was determined his vision had been permanently lost in the eye, and the severe pain he was experiencing could not be controlled with medication. His eye ball was removed, and the lid sutured closed. We advised the ophthalmologist that Buddy Lee was covered by pet insurance. She completed the form, but warned that the disease is inherent to the basset hound breed, and her experience was that most pet insurance paid little to nothing for ophthalmology bills. Now for the good news. 1-Dogs function 100% with one eye, and Buddy Lee is doing great. 2-Healthy Paws Pet Insurance paid hugely on the claim! They paid 90% of the bills after our deductible & diagnosis charges, which is exactly the policy we bought. There was no "usual & customary" nonsense, or hidden excl

Unlike having to deal with human insurance companies. These people are well organized and responsive to any claim with good communication and timely payment of appropriate reimbursements. I recommend them.

Unlike having to deal with human insurance companies. These people are well organized and responsive to any claim with good communication and timely payment of appropriate reimbursements. I recommend them.

This is the third time I have sent in a claim for my 12 month old German Shepherd.... all for Wellness! I have received $400 for the $300 I spent on the insurance! The customer service was quick to respond with an email on the status of the claim, and is always helpful when I have questions. I have had horse insurance for over 30 years and nothing compares to the quick turnaround of a claim to holding the check in my hand, as Embrace has demonstrated!

I just wanted to recognize you for once again providing great service and prompt payment of claims. I continue to be amazed at the ease of your claims process and the speed with which claims are paid. I have heard so many people complain about their pet insurance companies and I have to say that I have truly been delighted with Pets Best. I've been with you for four or five years now and I couldn't be happier with the rates or coverage. In a world where most products and services fall far short of delivering what is promised, you consistently exceed my expectations with every interaction. As part of the animal rescue community, I am often asked about pet insurance and I recommend you to everyone I know!!

If I would have one complaint, it would be the wait time to talk with a representative

The pay back is ggod, the communication is good. However, when I started my policy I was told 10 to 15 days for payment. Then it went to 20 to 25 days. After that I was told those days do not include weekends. All of this should have been made clear at the beginning. Embrace needs to set up payment to the Vet. Many people need the insurance because they don't have the money in pocket. So actually we are paying for the entire visit up front. Human's insurance doesn't work that way and neither should pet insurance.