219,589+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,589 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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This was such a an easy
This was such a an easy, simple process!
Insurer: Spot
By: customer
Extremely long wait times to speak to a…
Extremely long wait times to speak to a customer service rep ( up to an hour ). Say they are too busy so they do not answer via chat. Keep getting apologies every week for the delay and nothing changes. Bad communication, because they continue to insist on paperwork that doesn't exist. I have sent them all the info I had and they keep asking for more, which doesn't exist. So far 700$ paid into this with nothing to show for it, but apologies and more apologies. Seriously considering ending this relationship, because the company says they are backed up, yet do not hire staff to make the customer experience more satisfactory. Sorry doesn't really buy you a whole a lot.
Insurer: Pets Best
By: Sky
Easy Peasy
Very short wait time to get on the line with a representative. Veronica understood exactly my concerns and she solved all our issues. She was very kind and knowledgeable. 👍👍
Insurer: Embrace
By: Mura
Gratitude
We are grateful for the service you perform.....we have had policies for years and prayed we'd never need it. We have done everything in the way of best practices caring for our pets with proper nurishment, exercise and love. However, illness still strikes and it is costly. The stress level is tremendous when a loved one is ill, as we all know. Fetch has our back helping with financial obligations which allows us to sleep a bit better at night . All 3 of our pets have needed Fetch at different times, and now concurrently. I manage the process of online submission of claims fairly well. I am able to trust Fetch with my direct payment method of reimbursement. I do wish for a quicker return time between our submission of a claim and final approval but I do understand each claim requires careful evaluation. From a technological view, in future I see a need for Fetch to figure out how I can submit 2 different invoices I am charged for into one claim for a vet so that it does not invalidate the total cost of 2 or more invoices being submitted. The online system only acknowledges the second invoice instead of adding the 2 invoices together. So when the happened what I did was to explain what is going on with 2 invoice totals in the introductory box where I explain why I am presenting a claim. If you call me maybe I can explain this part better. Again, we are so grateful for your financial support to our 3 therapy fur babies. We were originally recommended by our primary vet office staff friend to use Fetch and recommended which policy to use around 2010 and we are so thankful for that strong a recommendation. I innocently never thought we'd need pet healthcare so badly. It is a hard journey. We pay Fetch premiums and forgo many a vacation or restaurant to pay those premiums because the health of loved ones, human or pet, come first no matter the sacrifice.
Insurer: Fetch
By: Job Seeker
Satisfied with my Cleo's insurance
Receiving the insurance payment in a timely fashion.
Insurer: Fetch
By: Lucille Gillio
Great coverage pet insurance
I got Spot when I first picked up my puppy and I think the coverage has been great. The plan is affordable monthly and more procedures are covered than I expected. The app is easy to navigate and claims are processed really quickly. So far, no complaints!
Insurer: Spot
By: Sydney
Ease of website-User friendly
Ease of website-User friendly. Payment on qualifying claims prompt and reasonable.
Insurer: Embrace
By: MBF of Spearfish, SD
Easy to submit claims online
Super easy to submit claims online. I got my reimbursement in less than a week directly into my checking account. Very happy that I chose spot for my dogs pet insurance!
Insurer: Spot
By: Holly Jones
quick reimbursement on first claim…
quick reimbursement on first claim submitted
Insurer: Spot
By: sandra groll
SPOT eases the stress of emergencies
Easy to submit claims and was reimbursed quickly and fairly with no hassle. Having SPOT helps ease the stress of the emergency.
Insurer: Spot
By: Linda