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Embrace offers good products, but one needs to be diligent about how claims adjusters process claims.
Embrace offers good products, but one has to stay alert to make sure they reimburse for qualified services. It seems that claims adjusters make arbitrary decisions about whether to pay or not. I submitted a claim to use wellness rewards for my pet’s recent annual physical. The adjuster changed my claim to an accident/illness insurance claim and initially didn’t cover anything and said my claim amount would pay toward the annual insurance deductible ( there is no deductible for wellness (preventative health services.) I disputed this and the adjuster changed the decision and covered my claim in full. It was a straight forward wellness claim that took over a week to resolve. One has to know the Embrace policies and be diligent about how they process your claims. My premium just went up by $50 per month, with no explanation, so I need to contact them again about this. I’ve read that they increase premiums as the pet ages, and my cat is 8 years old, which is not that old for a healthy, spayed indoor cat. I may not keep this insurance, and am currently considering decreasing coverage at the very least. I mainly took out this insurance because it offers dental insurance for my younger cat that has chronic dental issues.
Insurer: Embrace
By: Jackie Colaizy
Pets Best is Pets Worst
I'm a new customer. My dog had an accident and required some minor covered care. I submitted the claim and documentation. I received three emails apologizing for the delay (over 45 days) and claiming they were waiting for my dog's medical record from the vet. This is totally false. The health record from my vet was uploaded and added to my file the day I joined. The claim was denied. I cancelled my coverage.
Insurer: Pets Best
By: Thomas
Run don't walk from these guys.
Should have read the fine print before selecting Pets Best. You submit a claim and they look for any small print to not pay. For example, my dog had a pre-existing condition ( as they described it) on her left leg. So, no coverage, ever for that. She injured her right leg while roughhousing and they would not cover xrays or medication to diagnose the injury because they consider the legs to be one in the same. Just BS; if I break my right arm, it has no impact on the left. Will drop them like a rock now.
Insurer: Pets Best
By: Tom Matczak
The customer service is amazing
The customer service is amazing; they are always ready to support me with any doubt or information I need.
Insurer: Embrace
By: Joaquin Alicea
Life saver
I really appreciate how Pets Best covered the thousands of ER and hospitalization fees for my dog! Without the insurance, I could never afford it
They went above and beyond to enroll…
They went above and beyond to enroll Molly .Great service ,Ashley!😊
Insurer: Trupanion Canada
By: Flora Foote
Dog Contesf
I entered my dog, Peanut, into the contest but don’t see him listed!
Insurer: Trupanion
By: brenda ellender
Happy with Best Pet
I tried to get the best pet insurance for my pup so that she would be Taken care of in all aspects of her Long life to be. I did my first claim and was very happy with the results. I plan to have her with pets best for the rest of her life.
Insurer: Pets Best
By: Twilia
Excellent customer service
Excellent customer service, very helpful and polite representative named Max. The experience was very nice!
Insurer: Trupanion Canada
By: Sarah Janette Moore
Embrace pet insurance makes it easy
Embrace pet insurance makes it easy. I don’t have anything other plan compare it to, however you you submit a claim, the process is very easy. If you live your pet as much as I live mine, and you don’t have Embrace, I would highly recommend them. They are nationally known as one of the best for pet insurance.
Insurer: Embrace
By: Barbara L.