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MetLife has made life easier
MetLife has made life easier, helping out with cost of vet visits, easing my stress whenever my dog has health issues.
Insurer: MetLife
By: Tamara Castleman
great service
Rapid response, easy access to my claim
Insurer: Spot
By: Arturo Vidana
The App and speedy response
The App and speedy response Thank you
Insurer: MetLife
By: TFN
Was someone having a bad day?
Have had Trupanion since 2021 for both my dogs and never had to place a claim. Have heard that submitting a claim is normally easy. Well this one was not. Our vet submitted a claim for our dog surgery several times before it was finally correct. After phone calls from the vet office as well as myself the claim was finally resolved on the day that we took Kalie home. Although this was a very frustrating experience, maybe the person handling the claim was having a bad day. Haven't we all?
Insurer: Trupanion
By: Doreen Tedeschi-Keen
I normally don't believe in pet…
I normally don't believe in pet insurance, but after 3 of my pets had costly health issues over the past few years that are now chronic requiring specialists for foreseeable future, I started considering it. I got concerned if any new health issues would arise so I landed on Pets Best since they don't require initial vet visit which is a huge pain for multiple pets. After a year, I wondered if I should keep it since I was still paying out of pocket for pre-existing conditions and I hadn't met my deductible for new minor issues that popped up. Then suddenly another one of my pets who was always healthy got really ill and I rushed her to the ER. They stabilized her and it cost $5300. This was my first big claim I ever submitted, so I worried if they'd honor it. It wasn't a pre-existing condition so I told myself that I'd cancel the policy if they denied the claim. About 3-4 weeks later I got an email confirming they paid out the claim which was the amount I expected based on my policy. I was so happy and am definitely sticking with them. I took a star off because they've been having intermittent technical issues with their app and website for about a month. I was also on pins and needles waiting for a response, so I'm not sure if 3-4 weeks is typical since I've never had pet insurance before. I even uploaded all the medical records from the visit hoping that would expedite it. Other than that, I'm very satisfied and if they finally fix their app/web issues permanently and speed up the wait time for a claim response, I'd give 5 stars. CS isn't helpful if you call to get a status update, they just told me they're probably backed up with claims and will do their best. The outcome is what I care most about though...they covered exactly what was supposed to be covered.
Insurer: Pets Best
By: Mayli
Reimbursements take a while
Reimbursements take a while. Good for accidents and illness but not on wellness. The wellness package is basic and very, very low that it only accommodate a small fraction of the actual costs. Better off just save up for the annual exam.
Insurer: Pets Best
By: Karen Kho
Healthy Paws with CHUBB is solid support in getting our dog the care they needed.
Healthy Paws with CHUBB has been amazing! They helped make our nightmare experience when my dog and I were attacked much easier to deal with. It was allowing us to keep our focus on getting the care our dog needed over the course of several days and two surgeries and not focus on how we would be able to pay for the necessary surgical and follow up visits. They were there for us when we most needed them.
Insurer: Healthy Paws
By: Reah S
The nicest people always answer the…
The nicest people always answer the phone and help me no matter what my problem is
Insurer: MetLife
By: Gina Orlando
Submitting my claim was easy and…
Submitting my claim was easy and Metlife paid me promptly
Insurer: MetLife
By: Sandra Mejias